AI Cloud Operations Technologist

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As an AI Cloud Operations Technologist, you will support the build, implementation, and sustainment of AI-enabled workflows that improve enterprise cloud operations.

This role is ideal for a hands‑on technologist with experience supporting cloud operations, automation, service management workflows, and AI-enabled enterprise solutions. You will work closely with lead technologists, cloud engineers, operations teams, product stakeholders, and service delivery teams to turn operational needs into practical AI-enabled solutions. Strong problem‑solving skills, attention to detail, technical curiosity, and the ability to apply prior experience in complex enterprise environments are required.

• Support the build, configuration, testing, and deployment of AI-enabled workflows for enterprise cloud operations
• Help implement automation that improves monitoring, service request handling, configuration management, and operational support
• Support use of cloud service provider native AI capabilities to streamline and secure cloud operations
• Assist with MCP-enabled integrations that allow models and AI-enabled workflows to interact with enterprise services under appropriate governance
• Respond to service management requests with accuracy, professionalism, and timely follow‑through
• Document recurring issues, solution steps, workflow patterns, KB articles, and internal user guidance
• Analyze service tickets, usage metrics, and user feedback to identify process improvement opportunities
• Support workflow optimization across cloud operations, service management, and enterprise delivery teams
• Participate in solution testing, validation, troubleshooting, and refinement
• Help prepare enablement materials, training resources, and best‑practice guidance for users and support teams
• Collaborate with senior team members to ensure solutions are secure, usable, supportable, and aligned with enterprise standards
• Communicate status, risks, issues, and recommendations clearly to stakeholders
• Continue building technical depth in cloud operations, automation, AI-enabled workflows, and enterprise service delivery

• Experience supporting cloud operations, automation, service management workflows, or enterprise technology delivery
• Experience working with a major cloud service provider environment
• Experience supporting AI-enabled tools, automation platforms, workflow solutions, or enterprise service delivery capabilities
• Experience working with service management systems such as Service Now
• Ability to troubleshoot technical issues and support operational workflows in a structured environment
• Ability to create clear documentation, KB articles, user guidance, process notes, and technical support materials, and review tickets, usage data, feedback, and process gaps to identify improvements
• Ability to collaborate with technical and non-technical stakeholders
• Ability to follow operational, security, and change management processes and pay strict attention to detail
• Ability to learn new tools quickly and apply technical knowledge to real operational needs
• Bachelor’s degree

• Experience with cloud monitoring, incident response, configuration management, or operational automation
• Experience using cloud-native AI, automation, monitoring, or security capabilities
• Experience with APIs, integrations, MCP, or enterprise workflow automation
• Experience supporting change management, governance, approval workflows, or audit-ready operational processes
• Experience creating training materials, job aids, process documentation, or internal support resources
• Experience working in consulting, technical support, customer success, cloud operations, or enterprise service delivery environments
• Strong analytical skills
• Strong written and verbal communication skills