Network Support Tech - Journeyman

Job Responsibilities

• Ensure the operation and maintenance of the AGUN information technology and network infrastructure.
• Responsible for the installation, configuration, maintenance, and reliable operation of computer systems, servers, and networks.
• Contribute to the overall performance, security, and availability of the program's Information Technology (IT) environment.
• Diagnose and resolve network-related issues, install network hardware, implement network configurations, and provide technical support to end-users.
• Configure, implement and operate IT and network applications to manage and perform network management and orchestration functions in production, lab, staging and test environments.
• Manage and assign relevant Internet Protocol (IP) space in coordination with other systems across the Army Department of Defense Information Network (DODIN-A) Operations Center.
• Meet with the Army DODIN-A Operations Center regularly to report on the status of the orchestration implementation and overall network health.
• Collaborate with the assigned technical team to implement base configuration files for any changes that need to be made to new devices.
• Develop, maintain, and update technical documentation such as enterprise architecture, application/system design, and network architecture and design.

• Bachelor's degree with 4+ years of experience (or Master's with 2+ years); equivalent experience considered.
• Experience supporting Cisco SD-WAN and enterprise networking technologies, including LAN/WAN, BGP, VPNs, routing, firewalls, and network troubleshooting.
• Hands‑on experience with two or more technologies such as Cisco, Juniper, Palo Alto, Dell Networking, or App Gate.
• Experience with ITSM tools (JIRA preferred), VMware, Red Hat Enterprise Linux, and DoD network/security environments.
• Strong communication and problem‑solving skills.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.