ServiceNow Business Analyst

Business Systems Analyst

Serve as a Business Analyst supporting the Platforms - Service Now team. Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for Service Now-related initiatives. Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications. Support the design, implementation, and enhancement of Service Now solutions across the platform. Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.

Analyze current-state and future-state processes to recommend efficient, scalable solutions. Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively. Assist with testing activities, including test planning, execution support, and validation of delivered functionality. Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.

Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience. A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to Service Now. Proven experience with hands on coding and scripting. Proven experience as a Business Analyst, preferably supporting enterprise technology or Service Now implementations. Strong understanding of business analysis methodologies, requirements gathering, and process documentation.

Experience creating user stories, process flows, use cases, and acceptance criteria. Ability to communicate effectively with both business and technical audiences. Strong analytical, problem-solving, and organizational skills. Experience working in Agile or iterative delivery environments. Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

Location:

Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office

Direct experience with the Service Now platform and related modules. Familiarity with ITSM, ITOM, CMDB, or other enterprise service management processes. Experience supporting large-scale enterprise transformation or platform upgrade initiatives. Knowledge of testing, UAT coordination, or release management processes. Certification in Business Analysis, Agile, or Service Now-related disciplines.

The annual salary range for this position is $85,000.00-$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:
Medical, Rx, Dental & Vision Insurance;
Personal and Family Sick Time & Company Paid Holidays;
Parental Leave; 401(k) Retirement Plan;
Group Term Life and Travel Assistance;
Voluntary Life and AD&D Insurance;
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts;
Transit and Parking Commuter Benefits;
Short-Term & Long-Term Disability;
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities;
Employee Referral Program;
Corporate Sponsored Events & Community Outreach;  annual membership;
Employee Assistance Program;
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and  protection, etc.);
Position may be eligible for a discretionary variable incentive bonus