Moveworks & ServiceNow AI Technologist

Job Overview

The Chief Information Office’s Turbo and Moveworks Team is seeking a detail-oriented junior team member to support the functional delivery and technical enablement of employee-facing automation. In this role, you will help configure, maintain, and improve Moveworks Agent Studio agents and plugins, and support integrations with Service Now and other enterprise tools to streamline service experience. You will also gather and document requirements, troubleshoot workflow and integration issues, and perform data analysis to improve outcomes for the Service Now‑Moveworks AI Assistant, Turbo.

Due to the nature of work performed within this facility, U.S. citizenship is required.

• Support Moveworks agent initiatives across discovery, design, build, test, and deployment activities using an Agile approach.
• Configure, build, update, optimize, and test Moveworks Agent Studio agents and plugins to improve productivity, self-service, and employee experience.
• Assist with the design, validation, development, and testing of integrations between Moveworks, Service Now, and other enterprise tools.
• Partner with stakeholders to gather, clarify, and document functional and technical requirements for automation workflows.
• Perform structured troubleshooting and root cause analysis for issues across agent behavior, workflows, and integration points such as misrouted intents, unexpected responses, or API errors.
• Escalate risks and issues early with clear evidence and analysis.
• Assist in tracking operational metrics, usage trends, automation success or failure patterns, ticket deflection indicators, and user feedback to identify improvement opportunities.

• 2+ years of experience in automation, AI or analytics support, systems analysis, IT operations, or software delivery.
• 2+ years of experience working with enterprise systems or service platforms such as Service Now, Workday, Salesforce, or Moveworks.
• Experience with AI tooling and LLM concepts, including prompting, evaluation, or applied use in workflows.
• Experience working in an Agile delivery environment.
• Experience with troubleshooting.
• Experience with requirements gathering and documenting workflows or processes.
• Ability to follow secure development guidance and implement recommended security practices within assigned tasks.
• Ability to explain issues clearly and logically.
• Ability to work with data.
• Bachelor’s degree in Information Systems, Computer Science, or Engineering.

The projected compensation range for this position is $77,600.00 to $ (annualized USD). This posting will close within 90 days from the posting date.

Employees are eligible for health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.