ServiceNow Business Analyst

** Job Family**  **:*
* Software Development & Support

** Travel Required**  **:*
* Up to 25%

** Clearance Required**  **:*
* None

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* What You Will Do:

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* + Serve as a Business Analyst supporting the Platforms - Service Now team.

+ Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for Service Now-related initiatives.

+ Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.

+ Support the design, implementation, and enhancement of Service Now solutions across the platform.

+ Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.

+ Analyze current-state and future-state processes to recommend efficient, scalable solutions.

+ Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.

+ Assist with testing activities, including test planning, execution support, and validation of delivered functionality.

+ Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.

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* What You Will Need:

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* + Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.

+ A MINIMUM of THREE (3) years of experience as a Business Analyst with exposure to Service Now.

+ Proven experience with hands on coding and scripting.

+ Proven experience as a Business Analyst, preferably supporting enterprise technology or Service Now implementations.

+ Strong understanding of business analysis methodologies, requirements gathering, and process documentation.

+ Experience creating user stories, process flows, use cases, and acceptance criteria.

+ Ability to communicate effectively with both business and technical audiences.

+ Strong analytical, problem-solving, and organizational skills.

+ Experience working in Agile or iterative delivery environments.

+ Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

+

Location:

Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office

** What Would Be Nice To Have:*
* + Direct experience with the Service Now platform and related modules.

+ Familiarity with ITSM, ITOM, CMDB, or other enterprise service management processes.

+ Experience supporting large-scale enterprise transformation or platform upgrade initiatives.

+ Knowledge of testing, UAT coordination, or release management processes.

+ Certification in Business Analysis, Agile, or Service Now-related disciplines.

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*
* Please note:

for this position, we are targeting a January_   
** _start date_
** _._

The annual salary range for this position is $98,000.00-$.  Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

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* What We Offer:

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* Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

+ Medical, Rx, Dental & Vision Insurance

+ Personal and Family Sick Time & Company Paid Holidays

+ Parental Leave

+ 401(k) Retirement Plan

+ Group Term Life and Travel Assistance

+ Voluntary Life and AD&D Insurance

+ Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

+ Transit and Parking Commuter Benefits

+ Short-Term & Long-Term Disability

+ Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

+ Employee Referral Program

+ Corporate Sponsored Events & Community Outreach

+  annual membership

+ Employee Assistance Program

+ Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and  protection, etc.)

+ Position may be eligible for a discretionary variable incentive bonus

** About Guidehouse*
* Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals…