Senior ServiceNow Developer – AI & ITSM Modernization

Position Summary

Support a DOE Headquarters Service Now modernization initiative focused on AI-enabled service management, Employee Center, Workspace, Virtual Agent, workflow automation, and Microsoft ecosystem integrations. The developer will join an established AI transformation team responsible for expanding Service Now GenAI capabilities and building conversational, automated service experiences.

• Design and develop Service Now solutions using ITSM Pro Plus capabilities
• Configure and enhance Service Operations Workspace
• Implement and expand GenAI and AI Search capabilities
• Support Virtual Agent, Live Agent, and conversational ticket submission
• Develop advanced Service Now scripting and workflow automation
• Build integrations with Microsoft Teams, Entra , Intune, SCCM, and Share Point
• Support orchestration and bi-directional API integrations
• Enhance Employee Center and self-service experiences

• 7+ years of Service Now development experience
• Strong JavaScript scripting experience
• ITSM implementation experience
• Flow Designer and Integration Hub experience
• REST API integration experience
• Workspace experience
• Ability to work in highly customized Service Now environments

• ITSM Pro Plus
• Now Assist / GenAI
• Virtual Agent
• Employee Center
• Microsoft Teams integrations
• Intune, Entra , SCCM integrations
• CSDM knowledge

DOE Public Trust (SF-85P)

Varmoda is a federal IT solutions provider founded in 2020 and headquartered in McLean, Virginia, delivering citizen-centric public services across Financial Assistance, Public Benefits, and Security & Defense domains. Our five-layer architecture — Salesforce (Engagement), Databricks (Data), Service Now (Orchestration), Pega (Decisioning), and Oracle HR (Capacity) — puts data at the common thread of every solution we build for federal agencies and the citizens they serve.

Varmoda holds CMMI Maturity Level 3, ISO 9001, ISO 20000, and ISO 27001 certifications, and is recognized as a V3 veteran-friendly employer.

• Growth opportunity within a fast-scaling federal IT firm
• Direct impact on citizen-facing federal programs
• Competitive benefits including 401k, health insurance, Paid Time Off, Life Insurance and others — customize per role/location
• Veteran-friendly (V3) workplace culture

Varmoda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Varmoda and its affiliated entities never request payment, banking details, or financial information from candidates during hiring. All legitimate communication comes from a  address or Job Diva — report suspicious contact to  . Varmoda and its affiliates are Equal Opportunity Employers; all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected characteristic.