Tech Specialist ; Helpdesk Technician -Tysons, VA

Role Summary

Tech Specialist I (Helpdesk Technician) in the Security and Electronic Systems (SES) Business Unit. Provides Tier 1–2 technical support for electronic security systems including access control, video management, and related infrastructure.

• Provide Tier 1–2 technical support for ESS platforms (access control, VMS, intrusion detection).
• Troubleshoot issues such as badge access failures, door controller errors, camera outages, and VMS connectivity problems.
• Monitor system health dashboards and alerts to identify and address system failures or performance issues.
• Assist with user account creation, badge activation, permissions changes, and access level assignments.
• Support field technicians with remote diagnostics, log reviews, and configuration assistance.
• Document support activities, resolutions, and system changes in the ticketing system.
• Coordinate with security operations, facilities, and IT teams to ensure system uptime and incident response.
• Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms.
• Assist with routine system maintenance tasks, firmware updates, and configuration backups.
• Contribute to SOPs, troubleshooting guides, and training materials.

Clearance/Citizen Type:
Applicants may need to be U.S. citizens and able to obtain a Public Trust clearance.

• High School Diploma with 6+ years of experience or Associate’s degree with 4+ years.
• 6 years of helpdesk, technical support, or security systems support experience.
• Reliable attendance at customer site during required work hours.
• Working knowledge of access control systems (LenelS2, Genetec, AMAG, Brivo, HID, etc.).
• Experience with video management systems (Milestone, Avigilon, Genetec Security Center, Exacq Vision).
• Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs).
• Ability to diagnose hardware and software issues across ESS components.
• Strong communication skills and customer‑focused mindset.
• Ability to manage multiple tickets and prioritize effectively.

• Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator.

• CCST certification, Security+ certification.

• A collaborative team driven by core values of agility, expertise, and trust.
• Opportunity to build a business with support from a leading firm with 75 years of experience.
• Investment in skills through professional and technical training, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership.

• Competitive salary.
• Medical, dental, vision, life, and disability insurance.
• Paid time off.
• Tuition reimbursement.
• 401(k) Retirement Plan.
• Military Reserve pay offset.
• Paid maternity leave.

USD $75,520.00 – $94,400.00 per year.