Deployment Strategist - Public Sector, Nonprofit & Education

Overview

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword — it’s a way of life. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Applications for this position will be accepted on an ongoing basis.

Salesforce is hiring Deployment Strategists — Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You will work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound — typically 12 weeks or less — and may span a single strategic account or multiple customers simultaneously.

Your impact isn’t just getting to deployment; it ensures customers realize lasting, scalable value from the solutions your team builds. This role includes opportunities in Global Public Sector (Government, Nonprofit and/or Education) opportunities.

• Full Lifecycle Ownership:
  Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage, not just discovery or deal closure.
• AI Strategy & Architecture:
  Define the customer’s Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce’s agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.
• Deployment Oversight & Program Management:
  Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. Act as the operational backbone of the delivery team to ensure nothing falls through the cracks.
• Adoption & Consumption:
  Own adoption, consumption, and expansion metrics within the engagement scope. Identify blockers early and develop strategies to drive measurable value realization.
• Delivery Team Coordination:
  Partner with Forward Deployed Engineers to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.
• AI-Supported Development:
  Develop real customer solutions using AI tools, including Cursor, Claude, and coding products like Vibes, to accelerate development.
• Customer Stakeholder Management:
  Serve as the primary customer-facing contact for Government, Nonprofit and/or Education customers, building trust-based relationships with senior stakeholders and presenting proposals and outcomes in terms of business value.
• AI Readiness:
  Assess customer readiness for AI adoption and guide change management and process transformation to maximize benefits of intelligent agents.
• Product Feedback Loop:
  Synthesize field insights and translate them into actionable product feedback that informs Salesforce’s Agentic AI platform roadmap.

• Degree in Computer Science or a related field.
• 4+ years of experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology.
• Proven experience managing and delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments.
• Prior customer-facing delivery experience (consulting, professional services, or technical advisory) — this is a requirement, not a nice-to-have.
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
• Working knowledge of one or more programming languages:
  Python, JavaScript, Java, or Apex.
• Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through measurable outcomes.
• Experience leading AI/LLM solution design, including…