Customer Onboarding Manager

Company Overview

is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with  once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with  at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations.

More than 600+ consumer brands use  to verify communities and user segments to honor service and build more authentic relationships. ’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative.  is committed to “No Identity Left Behind” to enable all people to have a secure digital identity.

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is a full‑time, in‑office culture. Unless a specific job description explicitly states otherwise, all roles are on‑site five days per week at one of our offices in McLean, VA;
Mountain View, CA;
New York City, NY; or Tampa, FL. Certain roles—such as field‑based sales or other remote‑by‑design positions—may have different work arrangements as noted in their individual postings.

At , we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ’s identity verification solutions. You will guide customers from kickoff through launch, working cross‑functionally to ensure they are set up for long‑term success. This role supports ’s strategic and enterprise accounts—including government agencies, healthcare organizations, and large commercial customers—and requires the ability to manage complex, high‑stakes implementations with multiple stakeholders across technical, legal, and executive functions.

• Serve as the primary point of contact during onboarding, ensuring customers feel supported and informed at every stage.
• Lead end‑to‑end implementation projects—developing project plans, defining success criteria, and managing timelines to keep stakeholders aligned.
• Collaborate with internal teams (Product, Engineering, Compliance, Customer Support) to deliver solutions that meet customer needs.
• Identify risks and blockers early, escalie when needed, and drive resolutions that keep projects on track.
• Educate customers on ’s platform, tools, best practices, and support resources to ensure successful adoption.
• Facilitate stakeholder communications and manage expectations throughout the onboarding lifecycle.
• Document onboarding activities and lessons learned, contributing to the continuous improvement of onboarding frameworks and resources.

• 5+ years of experience in onboarding, implementation, or program/project management roles.
• Experience supporting enterprise or strategic accounts with long implementation cycles and multi‑stakeholder environments is required.
• Strong organizational and problem‑solving skills; comfortable managing multiple projects simultaneously.
• Excellent written and verbal communication skills, with the ability to engage both technical and non‑technical stakeholders.
• Familiarity with tools such as Google Workspace, Jira, Rocketlane, and CRM platforms like Salesforce.

• Experience working with government agencies, healthcare organizations, or financial services customers.
• Background in digital identity, SaaS, or security‑related technology.
• Understanding of compliance frameworks relevant to identity and data security (e.g., NIST, FedRAMP, IAL2).
• PMP or other relevant project management certification.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which…