Senior Manager Content Designer; Individual Contributor

Overview

Senior Manager Content Designer (Individual Contributor) at Capital One: responsible for designing content systems and tools that empower product design teams to handle writing tasks independently. Focuses on high-level strategy, taxonomy and using AI tools to scale design intent across domains and platforms.

• Foundational Content Systems & Governance:
  Build, govern, and maintain comprehensive content design libraries, terminology standards, and voice guidelines. Create structured prompt criteria and automated writing guardrails that enable baseline copy aligned with brand standards.
• Strategic Content Architecture:
  Lead high-leverage, complex content initiatives, owning underlying logic, user flows, and taxonomy. Ensure automated outputs remain accurate, clear and accessible.
• Consultative & Embedded Partnership:
  Work flexibly across product lines to solve complex design problems and influence strategy. Embed deeply within high-impact initiatives while serving as a consultative peer to upskill product designers.
• Quality Assurance & Narrative Auditing:
  Serve as the final guardian of narrative quality across live product experiences, evaluating independent builders to avoid fragmented or incoherent customer journeys.
• Cross-Functional Pod Leadership:
  Act as a core catalyst within a dedicated cross-functional pod, partnering with engineering, product, and enterprise teams to align or intentionally deviate local content systems from macro enterprise standards.
• Practice Maturation & Enablement:
  Mentor and consult on the content discipline, leading workshops, facilitating onboarding, and coaching product designers on scaling systemic thinking and integrating automated content tools safely.

• Scalable Content Design Systems:
  Living, accessible content libraries, taxonomy rules and design token schemas implemented across design tools and repositories.
• AI-Native Content Guardrails:
  Playbooks, logic schemas and prompt criteria that dictate how automated tools generate standard layouts and microcopy without losing brand integrity.
• Journey Optimization & Gap Analysis:
  Thorough gap analyses and "North Star" roadmaps aligning content strategy with business intent and technical scalability.
• Systemic Documentation:
  High-fidelity spec sheets, terminology guidelines and clear documentation governing the interaction between human design intent and automated execution.
• Contribution Frameworks & Enablement Programs:
  Scalable onboarding materials, contribution guardrails and educational workshops that upskill product teams on using advanced tokens and AI-assisted design tooling.

• At least 8 years of experience in a Content Design, Content Strategy or Product Design role.
• At least 6 years of experience building, maintaining or contributing to multi-level design systems or content governance models.

• 10+ years of experience in content design, content strategy or UX writing.
• Demonstrated experience building or maintaining content systems, prompt libraries or automated frameworks within design and development pipelines.
• Deep experience partnering with product managers, engineers and business leaders to shape strategy, roadmaps and operating models.
• Proficiency with design and prototyping tools, such as Figma, and a strong understanding of how content elements map to advanced system components and tokens.
• Experience operating in an internal consultative or agency model, managing multiple stakeholders and balancing competing priorities across complex environments.

• McLean, VA: $200,700 - $229,100
• New York, NY: $219,000 - $249,900
• Richmond, VA: $182,500 - $208,300

Position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Benefits include a comprehensive, competitive, and inclusive set of health, financial and other benefits.

Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.