Pre-Sales Engineer

Pre-Sales Engineer

Department: Business Development

Employment Type: Full Time

Location: Hybrid

Compensation: $150,000 - $175,000 / year

At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer‑centric, value-driven business practices and service delivery methodologies.

As a Service Now Presales Engineer
, you will be on the front lines of customer engagement, working directly with clients to understand business needs, envision solutions, demonstrate platform capabilities, and—uniquely—roll up your sleeves to design and deliver working proofs of concept, accelerators, and solutions on the Service Now platform.

In assuming this position, you will be a critical contributor to meeting Nuvitek's mission:
To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

• Partner with sales and account teams as the technical expert in customer engagements—supporting discovery sessions, presenting solutions, and articulating Nuvitek’s value proposition.
• Conduct detailed requirement workshops to understand business problems and map needs to Service Now solutions.
• Configure and develop Service Now demos, proof‑of‑concepts, and prototypes to showcase functionality and validate customer requirements.
• Translate customer challenges into innovative technical solutions leveraging Service Now modules such as ITSM, CSM, PSDS, HRSD, SPM, LSD, Portal, App Engine, and beyond.
• Deliver compelling product demonstrations and presentations for prospects, customers, and partners—in person and virtually.
• Engage in hands‑on development tasks (scripts, workflows, UI policies, integrations, dashboards) for presales showcases and delivery projects.
• Collaborate with delivery teams post‑sale to ensure smooth knowledge transfer and project kick‑off.
• Provide thought leadership and input into proposals, RFIs/RFPs, and solution architecture designs.
• Contribute reusable Service Now assets, accelerators, and demo environments for team‑wide use.
• Stay current on platform innovations, industry best practices, and competitor differentiators to continuously strengthen Nuvitek’s presales effectiveness.
• Share knowledge across the company by conducting internal training, mentoring, and drafting best practices documents or whitepapers.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field.
• 7+ years of Service Now experience, including direct implementation and development (workflows, scripting, customization, integrations).
• 3+ years in presales, solution consulting, sales engineering, or similar client‑facing technical role.
• Strong ability to translate business needs into technical concepts and communicate value to both technical and non‑technical audiences.
• Proficiency in two or more Service Now modules such as ITSM, CSM, PSDS, HRSD, SPM, Portal, CMDB, LSD, & App Engine.
• Experience delivering product demonstrations, configuring solutions for proofs‑of‑concept, and actively contributing to winning proposals.
• Service Now Certified System Administrator (CSA) with at least two advanced certification (e.g., CAD, CIS‑ITSM, CIS‑CSM, CIS‑SPM).
• Strong problem‑solving skills, ability to troubleshoot technical challenges quickly, and a creative mindset to design “outside‑the‑box” solutions.
• Excellent communication and presentation skills with experience engaging C‑level, business stakeholders, and technical teams.

• Experience in both front‑end portals and back‑end work spaces.
• Obtain PSDS certifications.
• Experience working with U.S. Federal clients or in regulated industries.
• Familiarity with AI/automation, low‑code development, and emerging digital workflows.
• Prior experience in consulting firms or fast‑paced, high‑growth environments.
• Ability to manage multiple priorities with a balance of presales activities and delivery project responsibilities.

Nuvitek is proud to offer a comprehensive benefits package:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off

Equal Opportunity Employer Statement Nuvitek is an equal‑opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.