Success Architect- Agentforce

Summary

As an Agentforce Success Architect you will drive successful outcomes for our strategic customers by leveraging your technical expertise in AI‑driven agent design, orchestration, and automation. You will serve as a trusted subject‑matter expert on how Data
360 and other data foundations support Agentforce.

• Be a trusted Agentforce subject‑matter expert for the broader Success Architect organization, including how data foundations like Data
  360 support the success of AI agents
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

You will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce's agentic AI capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration is at the core of our success. As an Agentforce Success Architect you will work closely with diverse teams of professionals, customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions.

• Must be a U.S. Citizen due to work with Federal Government
• Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation
• Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, and how underlying data quality and architecture impact agent performance
• Excellent communication skills and ability to work collaboratively with cross‑functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
• Basic understanding and ongoing learning of emerging AI and agentic technologies
• Proactive, self‑starting attitude with the ability to manage tasks independently while collaborating remotely
• Commitment to Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Degree or equivalent experience required. Experience evaluated based on the strengths needed for the role (e.g., proven behaviors in previous jobs, extracurricular leadership, military experience, volunteer roles, work experience)

• Experience with Data
  360 or another Customer Data Platform (Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, etc.) and how it grounds AI agents in trusted data
• Experience implementing Salesforce Clouds, multi‑cloud scenarios:
  Sales, Service, Industries, Marketing, or Commerce
• Familiarity with at least one of the Salesforce Architecture Domains:
  Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development
• Experience designing, building, or evaluating AI agents, LLM‑based automation, or conversational AI solutions
• Experience in programming languages such as Python, Java, .NET, SQL

This role is office‑flexible, and the expectation is to work from the office three days per week.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. ... Recruitments, hiring, and promotion decisions at Salesforce are fair and based on merit. The same applies to compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce offers a variety of benefits to help employees live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. For more details, visit