TS NOC Tier 1-4 Specialist

NOC Tier 1 – Application Monitoring & System Failure Detection

The NOC Tier 1 Support Specialist will primarily focus on real-time application and network monitoring to identify potential failures and performance degradations.

• Monitor applications and network systems for performance issues and failures.
• Analyze alerts, verify incidents, and escalate issues to Tier 2 or higher as needed.
• Perform initial troubleshooting steps and document findings in the ticketing system.
• Maintain operational coverage as required.
• Generate reports as needed.

• Top Secret w/ SCI eligibility

• Up to 10%

• Associate’s degree in IT, Computer Science, or related field (preferred).
• 1+ years of experience in a NOC or IT support role (preferred).
• Experience with monitoring tools (e.g., Splunk, Solar Winds, Dynatrace).
• Strong communication skills and experience using ticketing systems.

Required

Certifications:

CompTIA Network+ and CompTIA Security+. Candidates who do not currently hold both certifications must obtain them within six months of hire. Failure to meet this requirement may result in termination of employment. A higher-level certification may be accepted in place of CompTIA Network+ at Microsoft’s discretion.

Salary: $80,000 - $105,000

Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), Sick Leave (as required by law)

The NOC Tier 2 Support Specialist is responsible for handling more technical troubleshooting, firmware updates, and security-related tasks.

• Investigate and resolve Tier 1 escalated issues.
• Perform basic system updates, firmware patches, and network configurations.
• Work with security teams to identify and mitigate vulnerabilities.
• Assist in managing network devices, including routers, switches, and firewalls.
• Document troubleshooting steps and create internal knowledge base articles.

• Top Secret w/ SCI eligibility

• Up to 10%

• Associate’s or Bachelor's degree in IT, Networking, or related field (preferred).
• 2-3 years of experience in network operations or IT support (preferred).
• Hands-on experience troubleshooting network issues and performing updates.

Required

Certifications:

CompTIA Network+ and CompTIA Security+. Candidates who do not currently hold both certifications must obtain them within six months of hire. Failure to meet this requirement may result in termination of employment. A higher-level certification may be accepted in place of CompTIA Network+ at Microsoft’s discretion.

Salary: $105,000 - $130,000

Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), Sick Leave (as required by law)

The NOC Tier 3 Support Specialist is responsible for resolving complex network issues and supporting critical infrastructure.

• Diagnose and resolve network outages and system failures.
• Perform log analysis to determine root causes of network and application issues.
• Assist with network performance tuning and optimization.
• Provide mentorship and training to Tier 1 and Tier 2 staff.
• Work directly with vendors and Tier 4 architects for issue resolution.

• Top Secret w/ SCI eligibility

• Up to 10%

• Bachelor’s degree in Networking, IT, or related field (preferred).
• 4-6 years of experience in network troubleshooting or enterprise IT support (preferred).
• Proficiency in advanced network troubleshooting tools (Wireshark, Net Flow).

Required

Certifications:

Cisco Certified Network Associate (CCNA) and CompTIA Security+. If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment. A higher-level certification may be accepted in place of CCNA at Microsoft’s discretion.

Salary: $130,000 - $160,000

Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), Sick Leave (as required by law)

The NOC Shift Lead is responsible…