Workday Specialist

We are seeking a Workday Specialist to provide consistent day-to-day production support and functional configuration for our Workday platform. This role is essential for maintaining the stability, integrity, and smooth operation of Workday for our internal users. You will be the go-to resource for troubleshooting system issues, performing configuration changes, and responding quickly to user inquiries across key modules.

• Lead the end-to-end design, configuration, testing, and deployment of Workday business processes, security, reports, and new functionality across assigned modules (Recruiting, Core HCM, Benefits, Compensation, Absence).
• Maintain and optimize existing configurations for peak system performance and user experience.
• Act as a primary functional partner to HR and business stakeholders, conducting thorough requirements gathering, gap analysis, and translating complex business needs into efficient and scalable Workday solutions.
• Influence and guide stakeholders toward best-practice Workday functionality.
• Provide Tier 2/3 expert-level production support, troubleshooting complex system errors, performing root-cause analysis, and resolving end-user inquiries promptly and effectively.
• Ensure configuration changes are properly documented and managed through a rigorous change management process.
• Develop and maintain complex custom Workday reports (Advanced, Matrix, BIRT) utilizing calculated fields to deliver critical data insights and support business decision-making.
• Proactively monitor and audit Workday data to ensure high levels of data integrity, consistency, and compliance.
• Manage the planning, testing, and deployment of Workday's semi-annual feature releases.
• Evaluate new features and functionality for potential adoption, creating deployment strategies and roadmaps to leverage maximum platform value.
• Create and maintain comprehensive system configuration documentation, process flows, and Standard Operating Procedures (SOPs).
• Develop and deliver effective training materials and sessions to empower end-users and functional owners.

• 8+ years of progressive, hands-on experience in Workday configuration, implementation, and production support.
• Deep functional expertise (SME level) in one or more core Workday modules, such as Recruiting, Workday Core HCM, Absence Management, Benefits, Compensation, or Talent Management.
• Expert-level ability to translate sophisticated business requirements into practical and high-performing Workday configurations.
• Demonstrated experience in Workday reporting, including the development of complex calculated fields, custom reports, and dashboards.
• Exceptional analytical, troubleshooting, and problem-solving skills with meticulous attention to detail.
• Proven ability to communicate effectively, both written and verbally, with technical and non-technical audiences, including senior leadership.
• Alignment to Clark Standards of Excellence:
  Self-Motivated, Results Oriented, Adaptable, Team Player, Accountable, Ethical, Innovative, Resilient, Builds Relationships, Builds People / Teams & Followership, Sets Direction & Executes.

• Current Workday Pro certification in a relevant functional area (Recruiting, HCM, Compensation, Payroll).
• Experience with Workday integration technologies (EIB, Core Connectors) and a basic understanding of integration troubleshooting.
• Prior experience in a consulting environment or supporting a global, multi-business unit Workday deployment.

The role demands the candidate to spend a good portion of the day at a desk, collaborating with colleagues, analyzing data, or developing strategies. The role requires effective communication and sharp visual acuity for reviewing complex documents and performing detailed computer work. While there are times for quiet concentration, you will also be expected to move actively throughout the office and travel occasionally to various locations.

You should be comfortable lifting and moving objects up to 10 pounds regularly and up to 25 pounds on occasion. The role may require visiting active construction sites, which can involve exposure to outdoor weather conditions, louder noise, and moving equipment.