IT Technician​/Helpdesk Specialist

Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.

Location: McLean, VA (On-site, 5 days/week)

Terms: Full-time

Salary Range: $65-75k DOE

Clearance: None required

Travel: Minimal; occasional local travel as needed

As an IT Technician / Helpdesk Specialist at Revolutional, you will serve as the primary point of contact for corporate IT support while helping maintain the technology infrastructure that powers our organization. You will provide hands‑on support for hardware, software, networking, and collaboration tools while partnering with Human Resources, Recruiting, and business leaders to ensure employees have the technology they need to be successful.

This role requires a customer‑focused IT professional who is equally comfortable troubleshooting individual support requests and managing broader systems administration responsibilities. You will contribute beyond ticket resolution by improving IT processes, maintaining documentation, supporting onboarding initiatives, and helping strengthen the overall employee technology experience.

• Serve as the first point of contact for IT support requests involving hardware, software, networking, and user account access across a 600+ employee organization
• Lead IT onboarding sessions and provide technology orientation for new employees
• Image, configure, deploy, and refresh laptops and desktops for new and existing employees
• Configure, maintain, and troubleshoot conference room technology, printers, scanners, and other office equipment
• Manage shipping, receiving, tracking, and inventory of company IT assets including laptops, peripherals, and accessories
• Administer user accounts, permissions, security groups, and access within Active Directory, Azure AD, and Microsoft 365
• Maintain and troubleshoot office network infrastructure including switches, Wi‑Fi, VPN connectivity, and endpoint devices
• Manage endpoint security solutions, software patching, and asset inventory across corporate devices
• Support administration of Microsoft 365, SharePoint, Okta/SSO, ATS, HRIS, and other business‑critical SaaS platforms
• Partner with Human Resources and Recruiting to support onboarding and offboarding technology workflows
• Coordinate with hardware vendors, internet service providers, and managed service providers to resolve infrastructure issues
• Develop and maintain IT documentation, standard operating procedures, and internal knowledge base articles
• Escalate complex technical issues appropriately while ensuring timely resolution
• Provide occasional after‑hours technical support as business needs require
• Safely lift and move IT equipment up to 50 pounds and utilize ladders when installing or servicing equipment

• 3+ years of experience in IT support, systems administration, or a hybrid helpdesk/systems administration role
• Experience supporting enterprise end‑user computing environments
• Ability to work on‑site in McLean, VA five days per week
• Ability to lift and move equipment weighing up to 50 pounds
• Ability to safely use a ladder when installing or servicing equipment

• Hands‑on experience supporting hardware including laptop imaging, desktops, network equipment, and peripherals
• Experience administering Microsoft 365, Active Directory, Azure AD, and SaaS platforms
• Working knowledge of Windows and macOS operating systems
• Experience troubleshooting networking, VPN, Wi‑Fi, and office infrastructure
• Experience managing endpoint security tools and software patching
• Experience administering user accounts, permissions, and identity management systems
• Experience supporting SharePoint administration
• Ability to manage IT asset inventory and hardware lifecycle processes
• Strong troubleshooting skills across hardware, software, networking, and cloud‑based applications

• Excellent customer service and interpersonal…