ServiceNow Technical Architect

Job Family

SAAS/PAAS/Cloud Consulting

Up to 10%

Ability to Obtain Public Trust

• Serve as a Service Now Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the Service Now platform
• Define and own the enterprise Service Now architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives
• Translate complex business and technical requirements into scalable, maintainable, and integrated Service Now solutions
• Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, Sec Ops, and App Engine
• Architect and oversee complex integrations using REST/SOAP APIs, Integration Hub, MID Server, and event‑driven patterns
• Establish and enforce platform governance, development standards, and architectural guardrails
• Provide hands‑on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions
• Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability
• Design and implement reusable and scalable platform components aligned with Service Now best practices
• Lead platform lifecycle management, including upgrade planning, regression strategy, and release management
• Drive adoption of Dev Sec Ops  practices, including CI/CD pipelines, automated testing, and source control
• Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges
• Collaborate with executive and working‑level stakeholders to align platform capabilities to mission and business outcomes
• Evaluate and recommend emerging Service Now capabilities, including AI/automation and advanced analytics

• Minimum of TEN (10) years of relevant experience, including SEVEN (7) years of hands‑on Service Now experience
• Proven experience serving as a lead or enterprise Service Now Architect on large‑scale, multi‑module implementations
• Bachelor’s degree in an IT‑related field
• Active Service Now Certified System Administrator (CSA) certification
• Strong expertise in Service Now platform architecture, including CMDB, CSDM, data modeling, and domain separation
• Demonstrated experience designing and implementing complex enterprise integrations
• Experience with platform scalability, performance tuning, and instance optimization
• Strong understanding of security architecture, including role‑based access controls and compliance frameworks (e.g., NIST, FedRAMP)
• Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards
• Experience with Dev Ops/CI‑CD tools (e.g., Git, Azure Dev Ops, Jenkins) for Service Now delivery
• Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions
• Must be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust (active DHS Public Trust preferred)
• US Citizenship is contractually required for this role
• Selected candidate must be able to commute to the client site when needed

• Service Now Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress)
• Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies
• Prior experience leading enterprise‑scale Service Now transformations or platform consolidations
• Experience with AI‑driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine)
• Familiarity with enterprise architecture frameworks (e.g., TOGAF)
• Experience integrating Service Now with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.)
• Background supporting Authority to Operate (ATO) processes in federal environments
• Experience in federal consulting or public sector environments
• Strong alignment with ITIL/ITSM best practices

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our…