CRM Program Specialist

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Build mission-ready tech that protects the nation.

Drivethe adoption ofthe company’s opportunity pipeline and customer relationship management ( CRM ) system. PromoteCRM best practices through effective use of Salesforce functionality to support users and enhance operational efficiency. Build and maintain workflows and automation to continuously improve the CRM user experience . Partner with cross-functional teams to improve processes and increase platform adoption. Actively participate in governance processes as a user advocate. Document requirements and collaborate closely withthe Chief Information Officeto plan release schedules for new enhancements.

Provide Tier 1 user support and troubleshooting to ensure a smooth and reliable CRM experience . Due to the nature of work performed within this facility, U.S. citizen ship is required.

You Have:

5+years of experience with Salesforce

2+years of experience with business intelligence tools, including Tableau or Power BI

Experience using and configuringAgentforce

Experience creating andmaintainingcustomer-ready documentation

Ability to communicate with audiences varying in size and seniority

Nice If You Have:

Experience with Micro sof t Dynamics 365 and Micro sof t Power Platform

Ability to align technology solutions to business objectives

Ability to display an executive presence and strong stakeholder management

Ability to support continuous improvement and operational excellence

Ability to thrive in a fast-paced, high-performance enterprise environment

Possession of excellent written and verbal communication skills

Possession of excellent organizational skills

Salesforce Administrator, Advanced Administrator, or Business Analyst Certification s

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

The projected compensation range for this position is $86,800.00 to $ (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

CRM Program Specialist

The Opportunity:

Drivethe adoption ofthe company’s opportunity pipeline and customer relationship management ( CRM ) system. PromoteCRM best practices through effective use of Salesforce functionality to support users and enhance operational efficiency. Build and maintain workflows and automation to continuously improve the CRM user experience . Partner with cross-functional teams to improve processes and increase platform adoption. Actively participate in governance processes as a user advocate. Document requirements and collaborate closely withthe Chief Information Officeto plan release schedules for new enhancements.

Provide Tier 1 user support and troubleshooting to ensure a smooth and reliable CRM experience . Due to the nature of work performed within this facility, U.S. citizen ship is required.

You…