ServiceNow Consultant

• Lead and ensure the successful delivery of Service Now implementation and support engagements.
• Drive business development in the sector, including supporting the execution of the segment strategy
• Evangelizing Service Now platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities
• Supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
• Support the practice leadership team to develop Sales strategies for growing the practice.
• Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
• Be accountable for ensuring the overall delivery execution quality of Service Now platform engagements in the segment providing oversight and governance.
• Mentor more junior team members in Service Now platform best practices and business analysis, project management
• Drive revenue of all Service Now solution offerings across businesses
• Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
• Build and develop relationships with Service Now Account leads in the D&S segment and support managing joint sales pursuits.
• Support to develop thought leadership content and marketing material.
• Maintain awareness of industry best practices and business levers for offerings keeping pace with Service Now product evolution within the sector.

• Minimum of SEVEN (7) years of professional experience
• Minimum of FIVE (5) years of experience with Service Now Applications is required, including leading large Client implementation and support engagements.
• US Citizenship is contractually required for this role
• Ability to commute to client or corporate offices up to 3 days per week.
• Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse.
• Deep technical understanding of Service Now Platform - Expertise with multiple solution areas
• Active Service Now certifications or ability to achieve relevant certifications upon hire
• Expert business development skills as well as managing relationships with both clients and internal stakeholders
• Business operations and/or strategic planning experience
• Demonstrable skills of managing multiple clients
• Exceptional communication and presentation skills
• Bachelor’s degree required
• Experience with Project Management and Agile Scrum or SAFe delivery standards

Demonstrates extensive expertise in Service Now platform implementations and support, with a strong focus on business development, client relationship management, and strategic planning. Proven ability to lead teams, mentor junior members, and drive revenue growth through effective sales strategies and high-quality delivery execution.

• Service Now Applications Expertise
• Business Development Skills
• Project Management Experience
• Active Service Now Certifications
• Federal or DoD Security Clearance

• Service Now Platform
• Client Implementation
• Agile Scrum
• SAFe Delivery Standards
• Business Analysis
• Sales Strategy Development
• Revenue Growth Management
• Proposal Development
• Pre-Sales Activities
• Relationship Management

• Exceptional Communication Skills
• Presentation Skills
• Mentoring
• Team Leadership

• Active Service Now Certifications

• Defense & Security
• Business Operations
• Strategic Planning
• Industry Best Practices
• Client Engagements