Associate - Product Operations, Flights Inventory

Associate - Product Operations, Flights Fulfillment

As a Product Operations Associate supporting Flights Fulfillment, you’ll help support the operational health, servicing quality, and post-booking performance of Capital One’s Flights platform across the post-booking customer journey. You’ll work closely with Senior Associates within Product Operations, Customer Service, Product, Engineering, Commercial teams, booking providers, and internal stakeholders to help ensure reliable servicing workflows, scalable automation performance, and seamless customer experiences across Capital One Travel products.

In this role, you’ll assist with day-to-day operational processes across the post-booking lifecycle, including schedule changes, cancellations, exchanges, refunds, seats, ticketing support, servicing escalations, and operational investigations. You’ll also contribute to initiatives focused on operational quality, automation improvements, servicing efficiency, and customer experience enhancements.

You’ll contribute to bug investigations, operational escalations, and servicing-related issues across booking environments while partnering with cross-functional teams to support issue resolution and continuous improvement efforts. This role is ideal for someone who is analytical, detail-oriented, technically curious, customer-focused, data-driven, has a strong bias for action, and excited to grow within a fast-paced travel technology environment.

As part of the team’s continued evolution, you’ll also gain exposure to modern automation and AI-powered operational tools used to improve monitoring, workflow efficiency, operational reporting, and issue investigation across the Flights platform.

• Support operational health and day-to-day performance of post-booking servicing systems and workflows
• Monitor servicing queues, operational metrics, and workflow performance to help identify issues and trends
• Assist with operational escalations related to ticketing, exchanges, cancellations, refunds, schedule changes, and fulfillment support
• Support bug triage, issue tracking, and operational investigations across booking environments
• Conduct testing, validation, and ongoing Quality Assurance of new servicing features, supplier integrations, and configuration changes in staging and production environments
• Help maintain operational workflows, servicing documentation, playbooks, and escalation processes
• Support onboarding and operational readiness activities for new airline, provider, and servicing initiatives
• Assist with maintaining the Product Ops Intake Board and coordinating incoming operational requests.
• Collaborate with Customer Service, Product, Engineering, Commercial, and external providers to support issue resolution and operational improvements
• Use dashboards, reporting tools, and AI-assisted technologies to surface trends, improve workflows, and support operational decision-making
• Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories
• Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams

• Operational Excellence. Able to manage and prioritize multiple operational workflows while maintaining strong attention to detail and delivering high-quality work in a fast-paced environment.
• Problem Solving. Approaches operational issues thoughtfully and works collaboratively to identify solutions, escalates risks, and improve processes. Comfortable navigating ambiguity and learning through hands-on experience.
• Technical Curiosity. Interested in learning modern travel technology platforms and operational systems. Comfortable working with technical teams and eager to build familiarity with APIs, servicing environments, monitoring tools, and booking systems.
• AI Fluency & Operational Innovation. Comfortable leveraging AI-powered tools and automation technologies to improve operational efficiency, support investigations, streamline workflows, and surface actionable insights. Curious about how emerging AI technologies can enhance product operations and customer experience.
• Analytical…