More jobs:
ServiceNow Technical Architect
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-08-05
Listing for:
Guidehouse
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, IT Consultant, Systems Engineer, IT Project Manager
Job Description & How to Apply Below
Service Now Technical Architect
Job Family: SAAS/PAAS/Cloud Consulting
Travel Required:
Up to 10%
Clearance Required:
Ability to Obtain Public Trust
What You Will Do:
- Serve as a Service Now Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the Service Now platform
- Define and own the enterprise Service Now architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives
- Translate complex business and technical requirements into scalable, maintainable, and integrated Service Now solutions
- Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, Sec Ops, and App Engine
- Architect and oversee complex integrations using REST/SOAP APIs, Integration Hub, MID Server, and event-driven patterns
- Establish and enforce platform governance, development standards, and architectural guardrails
- Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions
- Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability
- Design and implement reusable and scalable platform components aligned with Service Now best practices
- Lead platform lifecycle management, including upgrade planning, regression strategy, and release management
- Drive adoption of Dev Sec Ops practices, including CI/CD pipelines, automated testing, and source control
- Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges
- Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes
- Evaluate and recommend emerging Service Now capabilities, including AI/automation and advanced analytics
What You Will Need:
- Minimum of TEN (10) years of relevant experience, including SEVEN (7) years of hands-on Service Now experience
- Proven experience serving as a lead or enterprise Service Now Architect on large-scale, multi-module implementations
- Bachelor's degree in an IT-related field
- Active Service Now Certified System Administrator (CSA) certification
- Strong expertise in Service Now platform architecture, including CMDB, CSDM, data modeling, and domain separation
- Demonstrated experience designing and implementing complex enterprise integrations
- Experience with platform scalability, performance tuning, and instance optimization
- Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP)
- Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards
- Experience with Dev Ops/CI-CD tools (e.g., Git, Azure Dev Ops, Jenkins) for Service Now delivery
- Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions
- Must be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust (active DHS Public Trust preferred)
- US Citizenship is contractually required for this role
- Selected candidate must be able to commute to the client site when needed
What Would Be Nice To Have:
- Service Now Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress)
- Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies
- Prior experience leading enterprise-scale Service Now transformations or platform consolidations
- Experience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine)
- Familiarity with enterprise architecture frameworks (e.g., TOGAF)
- Experience integrating Service Now with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.)
- Background supporting Authority to Operate (ATO) processes in federal environments
- Experience in federal consulting or public sector environments
- Strong alignment with ITIL/ITSM best practices
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan Pay Down
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
About Guidehouse:
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis…
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