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Global IT Leader: AI-Driven Service Desk Transformation
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-08-06
Listing for:
Appian Corporation
Full Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
Change Management
Job Description & How to Apply Below
Appian is seeking a Senior IT Manager, Global Service Desk & AI Transformation, to lead a scalable, globally distributed support organization from our McLean, VA headquarters. You will modernize processes, establish a center of excellence for AI tools, drive enterprise‑wide AI adoption, and champion customer service excellence across international offices.
The role blends strategic leadership with hands‑on program design.
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