More jobs:
AI Cloud Solutions Technologist
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-08-06
Listing for:
Booz Allen Hamilton
Full Time, Part Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
AI Business & Operations, Cloud Computing: Infrastructure & Operations, Change Management, IT Business Analyst
Job Description & How to Apply Below
AI Cloud Solutions Technologist
The Opportunity:
AI-enabled solutions are improving how enterprise teams monitor cloud environments, respond to service requests, and automate operational workflows. To scale these capabilities, we need a hands-on technologist who can help build, support, document, and improve AI-enabled cloud operations solutions. This role supports the delivery of practical solutions that reduce manual effort, improve service quality, and help teams use AI-enabled capabilities responsibly and effectively across the enterprise.
As an AI Cloud Solutions Technologist Advisor, you will support the build, implementation, and sustainment of AI-enabled workflows that improve enterprise cloud operations. This role is ideal for a hands-on technologist with experience supporting cloud operations, automation, service management workflows, and AI-enabled enterprise solutions.
You will work closely with lead technologists, cloud engineers, operations teams, product stakeholders, and service delivery teams to turn operational needs into practical AI-enabled solutions. This role requires strong problem-solving skills, attention to detail, technical curiosity, and the ability to apply prior experience in complex enterprise environments.
What You'll Work On:
- Support the build, configuration, testing, and deployment of AI-enabled workflows for enterprise cloud operations.
- Help implement automation that improves monitoring, service request handling, configuration management, and operational support.
- Support use of cloud service provider native AI capabilities to streamline and secure cloud operations.
- Assist with MCP-enabled integrations that allow models and AI-enabled workflows to interact with enterprise services under appropriate governance.
- Respond to service management requests with accuracy, professionalism, and timely follow-through.
- Document recurring issues, solution steps, workflow patterns, KB articles, and internal user guidance.
- Analyze service tickets, usage metrics, and user feedback to identify process improvement opportunities.
- Support workflow optimization across cloud operations, service management, and enterprise delivery teams.
- Participate in solution testing, validation, troubleshooting, and refinement.
- Help prepare enablement materials, training resources, and best-practice guidance for users and support teams.
- Collaborate with senior team members to ensure solutions are secure, usable, supportable, and aligned with enterprise standards.
- Communicate status, risks, issues, and recommendations clearly to stakeholders.
- Continue building technical depth in cloud operations, automation, AI-enabled workflows, and enterprise service delivery.
- Experience supporting cloud operations, automation, service management workflows, or enterprise technology delivery
- Experience working with at least one major cloud service provider
- Experience supporting AI-enabled tools, automation platforms, workflow solutions, or enterprise service delivery capabilities
- Experience working with service management systems such as Service Now
- Ability to troubleshoot technical issues and support operational workflows in a structured environment
- Ability to create clear documentation, KB articles, user guidance, process notes, and technical support materials
- Ability to collaborate with technical and non-technical stakeholders
- Ability to learn new tools quickly and apply technical knowledge to real operational needs
- Ability to review tickets, usage data, feedback, and process gaps to identify improvements
- Bachelor's degree and 4+ years of experience with cloud architecture or Master's degree and 2+ years of experience with cloud architecture
- Experience with cloud monitoring, incident response, configuration management, or operational automation
- Experience using cloud-native AI, automation, monitoring, or security capabilities
- Experience with APIs, integrations, MCP, or enterprise workflow automation
- Experience supporting change management, governance, approval workflows, or audit-ready operational processes
- Experience creating training materials, job aids, process documentation, or internal support resources
- Experience working in technical support, customer success, cloud operations, or enterprise service delivery environments
- Ability to follow operational, security, and change management processes
- Possession of excellent written and verbal communication skills
- Possession of strong attention to detail
- Possession of strong analytical skills
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time…
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