Knowledge Manager Jobs

Knowledge Manager

The Knowledge Manager is responsible for developing, maintaining, and governing knowledge assets to support the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) deliver secure, reliable, and effective Information Technology (IT) solutions that support the Department's mission.

Responsibilities include:

• Supporting onboarding, training, operational continuity, release readiness, and transition activities by organizing, curating, and publishing knowledge artifacts in alignment with VA standards
• Developing and maintaining documentation, user guidance, training materials, and procedural artifacts supporting system usage and adoption.
• Ensuring all product data and artifacts are updated daily in VA-approved repositories (e.g., Jira, Git Hub), providing a single authoritative source of truth.
• Organizing and maintaining configuration-managed artifacts, including operations manuals, test plans, change documentation, and engineering artifacts
• Supporting comprehensive documentation of requirements, change orders, configurable items, risks, impediments, and test results to ensure full traceability across the SDLC.
• Contributing to onboarding and user training through documentation, knowledge guides, and process materials.
• Supporting training and functional user preparation for new releases and features, including updates to user-facing documentation and job aids
• Ensuring alignment of knowledge assets with PI Planning, Sprint planning, and release activities. (Supported across Agile and Systems Team documentation requirements).

Qualifications required:

• Bachelor's Degree in computer science or an IT-related degree with 7-10 years' experience
• Experience creating and maintaining system documentation, training materials, and procedural artifacts.
• Experience supporting onboarding, operational documentation, and user readiness.
• Experience ensuring compliance with VA SDLC, RMF, NIST, and enterprise architecture documentation requirements.
• Experience maintaining artifact traceability and organizing materials within enterprise repositories (e.g., Jira, Git Hub, Confluence).
• Excellent technical writing and documentation skills.
• Knowledge of Agile, Dev Sec Ops , and SDLC documentation workflows.
• Public Trust

Preferred:

• Knowledge Management certification (KM Institute or equivalent).
• Technical Writing certification.
• SAFe/Agile certifications (SP, PO/PM, SSM).
• ITIL Foundation (for service documentation alignment).

Company Overview:
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes:
· Medical, Dental & Vision Insurance
· Flexible Spending Accounts
· Short-Term and Long-Term Disability Insurance
· Life Insurance
· Paid Time Off & Holidays
· Earned Bonuses & Awards
· Professional Training Reimbursement
· Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability group :