Staff Technical Program Manager, AI

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

As a Staff TPM (AI) for our R&D PMO, you will lead the execution of our most critical Product development initiatives with AI embedded throughout the lifecycle. We lead both customer-facing GenAI product and platform programs and internal AI-enabled engineering transformation initiatives that improve how we build, operate, and deliver value. The Medallia R&D PMO team maintains a strong and strategic partnership with Product and Engineering, and together we are building solutions that are moving the Experience industry forward, delivering solutions that our customers love.

This is first and foremost a Technical Program Management (TPM) role. The ideal candidate brings strong TPM discipline, excellent cross-functional leadership, and AI fluency to work with business leaders on initiatives that automate workflows, improve decision-making, and increase productivity through AI and workflow automation capabilities.

• Lead multiple concurrent strategic initiatives and programs varying in size, scope, complexity and ambiguity, with cross-functional and cross-organizational dependencies.
• Collaborate with multiple Product and Engineering teams across platform and applications
• Take responsibility for the success and health of the Strategic Initiatives under your care and act as a change agent to drive operational efficiencies into process, people and tooling.
• Proactively manage technical challenges & risks in all assigned areas; work with teams and management to mitigate these risks before they become issues.
• Be sought after by leadership for “the real story” and craft communications that can be consumed at different levels of the organization.
• Propose solutions and consult on system changes. Influence long lasting architecture along with documentation.
• Ability to represent R&D by answering both technical and business-related questions on behalf of the team.
• Continually pursue delivery excellence by improving predictability, efficiency and throughput.
• Understand hybrid-cloud architecture, infrastructure, systems development, and cloud computing.
• Amplify your impact by educating and mentoring the TPM, Operations, and Engineering communities on program management best practices.
• Identify opportunities to improve execution of the organization as a whole, to increase Operations and Engineering productivity through tools and process improvements.
• Understand the business metrics and operational controls required for production GenAI capabilities, and coordinate across teams to ensure telemetry for usage & monitoring, and fallback and rollback mechanisms

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

• 10+ years of leadership experience in Product / Engineering / PMO
• 5+ years of demonstrated experience working closely with C-level executives
• 3+ years of experience in Cloud / SaaS
• Demonstrated success leading and managing large-scale initiatives across organizations in a matrixed, globally-diverse workforce
• Demonstrated experience in delivering AI/ML or GenAI products or features from use-case definition thru production launch and post-launch iterations
• Experience with AI model lifecycle
• Exposure to responsible AI governance, and partnership with Security and Legal
• Hands-on experience with GenAI development and productivity tools such as Claude, Cursor, etc. is expected.
• Hands-on experience applying SDLC, Project Management, and Product Life-Cycle methodologies and configuring project management tooling (e.g. Jira and Confluence) to track roadmap progress, risk and deliverables.
• Business Value & Metrics:
  Experience defining Key Performance Indicators, calculating ROI, and mapping technical program outcomes directly to business revenue, cost savings, or operational efficiency metrics.
• Strategic & Tactical Execution:
  Track record of owning a technical program lifecycle from initial strategy and roadmap definition through to day-to-day execution, tracking, and delivery.
• Systems & Process Architecture:
  Experience managing multi-million dollar or multi-team programs where you successfully integrated technical architecture, operational workflows, and business processes across distinct business units.
• Executive Communication:
  Experience…