Salesforce Business Analyst

Location:

McLean, Virginia (Local candidates only) - Only candidates local to the DMV

Interview Process:
Face-to-Face (F2F) interview required

We are seeking a Salesforce Business Analyst to act as the bridge between business stakeholders and technical teams. The ideal candidate will gather and translate business requirements into scalable Salesforce solutions, drive process improvements, and support end-user adoption across Sales, Service, and related functions.

This is an onsite role based in McLean, VA. Only local candidates who can attend a face-to-face interview will be considered.

• Partner with business stakeholders to elicit, analyze, and document business requirements, user stories, use cases, and acceptance criteria.
• Map current-state processes, identify gaps, and design future-state solutions within Salesforce (Sales Cloud, Service Cloud, and related modules as needed).
• Translate requirements into functional specifications, process flows, data models, and configuration guidance for admins/developers.
• Support Agile/Scrum ceremonies: backlog grooming, sprint planning, daily stand-ups, reviews, and retrospectives.
• Coordinate and support User Acceptance Testing (UAT), including test plans, test cases, defect tracking, and go/no-go recommendations.
• Build and maintain documentation: business requirements documents (BRD), functional design documents (FDD), process maps, data dictionaries, and training guides.
• Drive user adoption through training sessions, job aids, and ongoing support for new features and releases.
• Analyze Salesforce data, reports, and dashboards to provide insights and recommend improvements to data quality and reporting.

• 4+ years of experience as a Business Analyst, with at least 3 years focused on Salesforce implementations and enhancements.
• Strong understanding of Salesforce clouds (Sales Cloud, Service Cloud) and declarative capabilities (Flows, validation rules, approval processes, reports/dashboards).
• Proven experience gathering requirements, writing user stories, and working in Agile/Scrum environments.
• Solid skills in process mapping, gap analysis, and solution design.
• Experience supporting UAT, defect management, and production deployments.
• Excellent communication and stakeholder management skills; able to work with both business and technical audiences.
• Must be local to McLean, VA and available for face-to-face interviews and onsite collaboration as required.

• Salesforce Business Analyst or Administrator certification.
• Experience with Salesforce CPQ, Experience Cloud, or integrations is a plus.
• Familiarity with basic SQL, data analysis, and reporting tools.
• Location:
  
  McLean, Virginia (onsite as per client policy)

• Initial screening (phone/video)
• Mandatory face-to-face (F2F) interview in McLean, VA
• Only candidates local to the DMV area and able to attend an in-person interview will be considered.