Enterprise IT Support Officer Security Clearance

Position: Enterprise IT Support Officer with Security Clearance
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and Executive-level staff, ensuring the highest standards of service, confidentiality, and responsiveness. Responsibilities include, but are not limited to:
* Install, terminate, and test CAT5/CAT6 and fiber cabling, including racks, patch panels, wall jacks, and associated infrastructure hardware.

* Deliver end-to-end incident response, remote triage, and customer support using ITIL processes to resolve hardware, software, and network issues.

* Deploy, configure, relocate, and rebuild desktop IT endpoints, including workstations, peripherals, VOIP phones, AV components, and network switches.

* Troubleshoot and resolve connectivity issues, system failures, Windows Active Directory, Microsoft Office applications, and browser performance.

* Interpret design packages, wiring schematics, floor plans, port maps, and network diagrams to guide installation and operational work.

* Provide clear assistance and regular communication to users regarding system procedures, downtime updates, and outage restorations.

* Travel locally between customer sites and support temporary assignments as needed.

* Work an 8-hour shift between the hours of 6 AM - 7PM, later coverage is preferred and flexibility required.

Minimum Qualifications:

* High School Diploma with 11+ years of experience, an associate's degree with 9+ years of experience, or a bachelor's degree with 7+ years of experience.

* Experience providing technical support, incident management, cabling, or hardware installation in a structured service desk environment.

* Hands-on experience deploying, certifying, and labeling network drops, cable dressing, and deploying IT endpoints such as desktops, printers, and switches.

* Demonstrated ability to independently diagnose and resolve complex hardware, network, telecom, and software issues.

* Practical knowledge of Active Directory, TCP/IP networking concepts, Windows 10, Microsoft Office, and standard IT support tools.

* Skilled in reading, interpreting, and executing technical work from floor plans, network diagrams, and system installation packages.

Preferred Qualifications:

* Customer-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.

* Familiarity with LAN infrastructure deployment and IT operations within the Sponsor's classified environment.

* Experience utilizing enterprise ticketing systems such as Service Now ITSM/ITOM, Remedy, or Jira Service Management.

* Strong problem-solving abilities, high attention to detail, and exceptional customer service skills. Clearance Requirements:
* Must have a current/active TS/SCI with Polygraph.

Physical Requirements:

* Must be able to remain stationary up to 50% of the time.

* Must be able to move throughout customer buildings, navigate office environments, and access under desks, raised floors, server closets, and confined spaces.

* Must be able to operate computers, phones, and other office equipment for extended durations.

* Must be able to lift and transport IT or AV equipment weighing 50+ pounds, utilizing team lifts or transport carts as needed.

* Must be able to ascend and descend ladders (10+ feet) while routing network cables or adjusting installed equipment.