Senior ServiceNow Developer

Capgemini Government Solutions (CGS) is dedicated to supporting federal agencies through innovative technology solutions that drive mission success. We are seeking a highly motivated, mission-focused Senior Service Now Developer to join our growing team supporting a federal customer. This is an exciting opportunity to work on enterprise Service Now implementations that enhance operational efficiency, improve service delivery, and support critical government missions.

As a Senior Service Now Developer, you will play a key role in designing, developing, configuring, and implementing Service Now applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards.

Key Responsibilities Design, develop, configure, and implement Service Now applications, modules, and enhancements. Work independently and collaboratively as a senior member of a technical delivery team. Support multiple Service Now instances and domains for internal and external customers. Participate in Agile/Scrum ceremonies and contribute to iterative development efforts. Provide technical guidance on Service Now design, architecture, development standards, and platform best practices.

Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions. Develop and maintain custom Service Now functionality, workflows, and integrations. Create and maintain:
Business Rules Script Includes Client Scripts Access Control Lists (ACLs) Workflow Activities UI Policies Catalog Items and Catalog Workflows Support deployment and rollout activities for new applications and enhancements. Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability. Ensure solutions align with security, governance, and federal compliance requirements. Contribute to documentation, knowledge transfer, and continuous process improvement initiatives.

Required Qualifications Active Secret Security Clearance. Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 5+ years of hands-on Service Now development experience. Demonstrated experience supporting federal government clients and programs. Strong experience developing custom Service Now solutions using JavaScript and platform scripting capabilities. Experience working in Agile/Scrum development environments. Strong analytical, troubleshooting, and problem-solving skills.

Ability to communicate effectively with both technical and non-technical stakeholders. Experience translating business requirements into technical designs and implemented solutions.

Preferred Qualifications Deep knowledge of the Service Now platform and core modules, including:
Service Catalog Service Portal Incident Management Knowledge Management Reporting and Dashboards

Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes. Knowledge of ITIL best practices and service management frameworks. Familiarity with PMP, PRINCE2, or related project management methodologies. Experience supporting enterprise-scale Service Now environments. Experience performing data analysis, data modeling, and working with large datasets. Understanding of software development lifecycle (SDLC) principles and enterprise application support.

Experience with platform performance monitoring, optimization, and governance. Preferred Certifications Service Now Certified Application Developer (CAD) Additional Service Now certifications are highly desirable ITIL Foundation Certification preferred About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

The Group reported 2024 global revenues of €22.1 billion. Get The Future You Want |  Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

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