Service Desk L2

IT Professional

Required Skills and Experience Qualifications
· Bachelor's degree in computer science, engineering, or related field preferred.
· Proficient and expert in computer hardware, software and networking.
· Committed to accuracy and timeliness, demonstrates and communicates appropriate urgency.
· Provides outstanding, above-and-beyond customer service.
· Organized and able to plan and manage a project from start to finish.
· Detailed, conscientious, and committed.
· Documents work thoroughly and makes user guides for IT and non-IT audiences.
· Solid communicator with strong interpersonal skills.
· A team leader and team-builder
· Has a passion for technology and building their career in IT.
· Eager to be trained on company systems and best practices.

Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Pay 30-34h

Job Description We are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices nationwide.

Essential Duties and Responsibilities:

• Provides an example to the team of handling things in the best way, demonstrating professionalism and pride in a fast-paced challenge-rich working environment.
• Provide support to employees of all companies and partners with technology issues both remotely and in-person. This includes email, smartphones and iPads, Windows and Apple laptops and desktops, various cloud and local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices.
• Triage, diagnose and provide timely resolutions to technical and nontechnical problems documenting their work using Service Now to throughout.
• Remain online and responsive to walk ups, telephone calls, chats and emails from employees throughout working hours, sometimes before or after hours as needed.
• Identify high urgency issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution.
• Simulate/reproduce problems independently to resolve issues with minimal impact on end-users productivity.
• Adhere to corporate computing/technology operating procedures and standards.
• Participate in bi-monthly weekend maintenance window testing as required.
• Maintain schedules for recurring administrative maintenance and assist users in planning scheduled and unscheduled testing.
• Troubleshoot, repair, maintain, install, and test various computer equipment, peripherals, data communication, audio visual, and computer network systems.
• Consult with and assist manufacturer's representatives installing new computer equipment and tracking assets; exercise total responsibility for routine installation and modification projects; assist other technicians and IT colleagues repairing, installing, and testing complex pieces of equipment; submit equipment repair warranty claims.