Process Manager, Enterprise ; Debit; Hybrid

Who we are

The Enterprise Payments Debit team manages the complex ecosystem of suppliers, systems, and processes that put our Debit and ATM cards in the hands of our customers and ensure that every dip, tap, swipe, or online transaction gets processed quickly and securely. Enterprise Payments also ensures that every transaction exception gets resolved and manages the daily movement of tens of millions of dollars to fund our customer transactions and ensure that all parties in the payment chain are made whole.

Our Enterprise Payments Debit team is dedicated to rigorous process optimization, proactive risk management, and strategic knowledge management. We need an expert to drive these pillars, ensuring we navigate the dynamic payments landscape with precision and maintain high standards for operational change.

As a Network Release Manager for Debit networks, you will be responsible for managing the relationship between Capital One internal Debit stakeholders, Debit Processor release management resources, and network release management subject matter experts to ensure flawless delivery of quarterly EFT network releases. You will be asked to help establish a framework for ensuring releases are properly managed, risks are mitigated, and all affected parties are engaged, aligned, and effectively communicating.

This role will require the ability to understand and communicate the technical processes and flow of information between participants in the Debit and ATM transaction processing ecosystem.

• Accountable for the successful end-to-end coordination and implementation of quarterly Debit network releases
• Partner with networks to ensure timely receipt of quarterly network release requirements
• Facilitate deep dive sessions with networks and Capital One stakeholders to assess business and technical impacts and formulate a perspective on desired implementation of mandated and optional release components
• Coordinate discussions between Capital One and Debit Processor to align release intent and establish development, test, and production validation scope and schedule.
• Establish cadence and format for regular stakeholder interactions throughout the release cycle to ensure identification of critical needs/dependencies and that progress, risks, and issues are communicated clearly and in a timely manner
• Act as point of escalation for Network Release issues and effectively navigate the processor and network relationships and resources to quickly solve problems
• Create a robust approval process for each release
• Ensure coordination of sufficient and timely release testing
• Ensure coordination of sufficient and timely post production validation for each release
• Lead process design and analysis projects in concert with internal and external stakeholders
• Build strong relationships with the Processor and network counterparts and internal Debit business, operations, Fraud, product and tech stakeholders.
• Identify trends that have negative impact on operations and partner with vendors to proactively address problems and improve process
• Some travel may be required initially to learn and understand the processes

• Professional experience interacting with payment networks in a debit card or credit card processing environments

This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

• High school diploma, GED or equivalent certification
• At least 3 years of project or process management experience
• At least 4 years of release management experience
• At least 2 years of experience using Google Suite or Microsoft Office

• Bachelor’s Degree or Military experience
• At least 5 years of experience in process or project management
• At least 1 year of experience in payment network management or debit card transaction processing
• At least 4 years of experience coordinating with external stakeholders
• At least 2 years of experience utilizing Generative AI tools
• PMP, Lean, Six Sigma, or Agile certification

At this time, Capital One will not sponsor a new applicant…