Manager, Process Management

Manager, Process Management

At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup.

We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.

As a Manager, Process Manager, responsibilities will include focus on documenting, analyzing, and improving processes supporting Core Payment Platforms. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects.

Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

• Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping

• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations

• Develop and maintain formal process documentation, including procedures and process flow diagrams

• Work with team members to develop robust risk management processes

• Analyze data and influence others to proactively identify data risks and trends

• Consultation and representation of well managed processes, customer experience, and risk management for new intent

• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

• Collect data and information to provide transparency to senior leadership on the health of the process

• Identify and implement process improvements

• Track and resolve process breakdowns, issues and risk event

• Creating and validating processes

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

• Bachelor’s Degree or Military experience

• At least 3 years of experience in Process management

• At least 2 years of Jira experience

• 3+ years of Product, Business or Technical experience

• 4+ years of experience in Process management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $122,100 - $139,400 for Manager, Process Management Mc Lean , VA: $134,400 - $153,300 for Manager, Process Management Richmond, VA: $122,100 - $139,400 for Manager, Process Management Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to…