Enterprise Hardware Asset Support Specialist; ServiceNow​/HAM

Position: Enterprise Hardware Asset Support Specialist (ServiceNow/HAM)
About NDi:

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas.

Military Veterans Encouraged to Apply.

Job Description:

Network Designs, Inc. (NDi) is seeking an Enterprise Hardware Asset Support Specialist (Service Now/HAM) to support enterprise IT hardware lifecycle, asset management, property accountability, service-ticket operations, and hardware disposition activities within a Federal IT environment.

The Specialist will support the tracking and management of enterprise client hardware throughout its lifecycle, including deployment, assignment, break/fix activity, transfer, refresh, excess processing, decommissioning, and disposal. The position will work extensively in Service Now, Service Now Hardware Asset Management (HAM), FAA property systems, SharePoint, and related Government-approved tools.

This role requires strong IT customer-support skills combined with disciplined asset, property, workflow, and documentation management.equirements:

U.S. Citizenship is required

Must be able to obtain and maintain a Public Trust clearance

This position is remote, candidate must reside in one of the following states: AL, AZ, DC, FL, GA, , MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, WV Qualifications and

Experience:

Bachelor's degree in an Information Technology-related field.

Minimum of seven (7) years of relevant experience supporting enterprise IT operations, service desk/ticketing workflows, endpoint/hardware services, IT asset management, or similar operational support roles.

Experience supporting enterprise hardware assets throughout the lifecycle.

Experience using ticketing/workflow systems in a production support environment.

Experience maintaining accurate asset, configuration, or property records.

Experience providing customer-facing IT support.

Strong working knowledge of enterprise hardware lifecycle and asset-management concepts.

Experience with Service Now ITSM and/or Hardware Asset Management.

Knowledge of hardware asset tracking, assignment, transfer, refresh, remediation, and disposition.

Ability to reconcile hardware records across multiple systems and documentation sources.

Strong documentation and recordkeeping skills.

Strong customer service and stakeholder coordination skills.

Ability to manage multiple concurrent requests in a high-volume operational environment.

Strong analytical and problem-solving skills.

Ability to follow established workflows, SOPs, property controls, and documentation requirements.

Preferred Qualifications:

Hands-on experience with Service Now Hardware Asset Management (HAM).Experience supporting Federal IT asset or property-management programs.

Experience with Government property systems such as FRAMES or comparable platforms.

Experience with hardware disposal, excess processing, asset transfer, or decommissioning.

Experience with ITAR/iViews or similar IT procurement systems.

Experience with Power Apps and SharePoint.

Experience creating reports, dashboards, knowledge articles, and operational documentation.

Key Tools and Technologies:

Service Now ITSMService

Now HAMFAA property-management systems / FRAMESITAR / iViews

Microsoft Power Apps Share Point Microsoft  Office Suite Government-approved asset, reporting, and collaboration tools

Essential Duties and Responsibilities Enterprise Hardware Asset Management:

Support enterprise hardware lifecycle management activities for FAA client equipment.

Track and maintain hardware asset information, including:

Equipment type Asset tag Serial number

Location Assignment Service  status

Cost center

Lifecycle status

Final disposition

Maintain hardware records within Service Now/HAM and Government-designated property systems.

Support asset transfers, modifications, additions, and status…