Senior Incident Responder, Global CSIRT

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience Salesforce's Computer Security Incident Response Team (CSIRT) provides 24x7x365 security monitoring and rapid incident response across every Salesforce environment, protecting company and customer data from adversaries.

As a Senior Incident Responder, you'll be a core member of the response team — investigating and handling security incidents end to end, taking a lead role on many of them, and escalating to Lead Incident Responders on the most severe or ambiguous events. You'll also help improve the playbooks, detections, and automation that make the team faster, and mentor newer analysts as you grow toward a lead role yourself.

This is a hands‑on technical role focused on the detailed work of incident response.

• Investigate and respond to security incidents end to end — triage, containment, eradication, recovery, and post-incident review — taking point on many incidents and supporting Lead Incident Responders on the highest‑severity, highest‑visibility events.
• Investigate adversary activity, insider threats, and web application attacks across on‑premises and multi‑cloud environments.
• Contribute to process improvements, playbooks, and automation — including Security Orchestration, Automation, and Response (SOAR) tooling and detection‑as‑code — that reduce time‑to‑detect and time‑to‑respond, and support strategic projects expanding detection and response capabilities.
• Produce clear incident documentation and status updates for technical and non‑technical stakeholders, mentor newer incident responders, and support the team's on‑call rotation (core hours 10:30 AM–6:30 PM ET, Monday–Friday, with occasional overnight/weekend on‑call as needed).

• You have 5+ years in information security, including hands‑on operational security monitoring and incident response.
• You can perform host and network forensics across Windows, macOS, and Linux — analyzing file system, memory, process, and network artifacts for indicators of compromise — and have responded to incidents in cloud environments (AWS, Azure, and/or GCP), including familiarity with cloud architectures, CI/CD (continuous integration/continuous delivery) pipelines, and cloud logging/telemetry.
• You've handled high‑priority incidents, including insider investigations, adversary activity, and web application attacks, and have a solid, current understanding of the threat landscape — attacker tactics, techniques, and procedures (TTPs), tooling, and hardening best practices — including working knowledge of a framework such as MITRE ATT&CK.
• You communicate clearly in writing and verbally, document incidents effectively, and build trusted relationships with peers inside and outside your team.
• You hold relevant certifications: SANS GCIH, GCFA, GCFE, GNFA, GPEN, GREM, or Offensive Security OSCP.
• You have experience applying AI and LLMs to SOC operations — AI‑powered tooling, LLM‑assisted threat analysis, and AI‑driven detection — and a strong understanding of the Salesforce platform and its SaaS offerings.
• This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

• You're developing depth in a…