Director, Technical Program Manager Resiliency and Reliability Engineering - capitalone

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.

We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in.

Our TPM Directors have:

Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

Exceptional communication and collaboration skills

Excellent problem solving and influencing skills

A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker

Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice

Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives

Deep focus on execution, follow-through, accountability, and results

Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners

Basic Qualifications:

Bachelor's degree

At least 7 years of experience managing technical programs

Preferred Qualifications:

5+ years of experience designing and building data-intensive solutions using distributed computing

3+ years of experience in building distributed systems and highly available services using cloud computing services or architecture

3+ years of experience with site reliability engineering, observability, incident response, or disaster recovery programs at scale

3+ years of experience driving resilience or reliability engineering initiatives — including chaos engineering, failure mode analysis, or run-the-engine reduction programs

3+ years of experience with Agile delivery

3+ years of experience delivering large and complex programs — where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact

Experience in building systems & solutions within a highly regulated environment

MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience