ServiceNow Architect

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated and experienced Service Now Architect to join our team and support our government clients. The successful applicant will provide hands-on technical and solution architecture leadership across the Service Now platform, including designing and implementing solutions, while also serving as a trusted advisor to customers and internal teams. This role requires strong Service Now platform knowledge, the ability to translate business needs into practical platform solutions, and the flexibility to adapt to new Service Now capabilities and customer requirements.

Job Responsibilities As a Service Now Architect, you will:
Lead the architecture and design of scalable, secure, and maintainable Service Now solutions. Translate business and technical requirements into Service Now platform capabilities, solution designs, and implementation approaches. Provide architectural guidance across Service Now capabilities including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, integrations, and related platform services. Lead customer discovery sessions, technical workshops, solution reviews, and architecture discussions with technical and executive stakeholders.

Collaborate and guide delivery teams on platform standards, integration patterns, configuration versus customization decisions, and Service Now best practices. Support the delivery of Service Now implementations, upgrades, enhancements, modernization efforts, and platform roadmaps. Stay current with new Service Now releases and capabilities and help assess their applicability to customer and CGS needs. Develop and maintain architecture documentation, reference patterns, and reusable solution approaches.

Mentor technical teams and contribute to Service Now capability development, solution demonstrations, proposals, and customer presentations.

Required Qualifications U.S. Citizenship is required. Ability to obtain and maintain a Government Security Clearance as required. Associate degree or equivalent relevant experience. Experience supporting technical solutioning, demonstrations, proposals, or pre-sales activities. Ability to mentor teams, communicate platform capabilities, and serve as a trusted Service Now advisor. 6+ years of Service Now experience, including demonstrated experience designing or leading Service Now solutions.

Strong overall knowledge of the Service Now platform with experience across multiple capabilities such as ITSM, ITOM, ITAM, SPM, CMDB/CSDM, Discovery, HAM, or SAM.

Experience with Service Now integrations, APIs, MID Server, Integration Hub, or integration with enterprise systems. Strong understanding of Service Now architecture, platform governance, security, scalability, and configuration versus customization practices. Service Now Certified System Administrator (CSA) certification and/or relevant Certified Implementation Specialist (CIS) certifications. Strong communication skills with demonstrated ability to work directly with customers and technical teams. Desired Qualifications Service Now Certified Application Developer (CAD) Service Now Certified Technical Architect (CTA) certification or equivalent architecture experience.

Experience supporting federal government or other public-sector organizations.

Experience with Service Now App Engine, automation, AI/Now Assist, or other emerging Service Now capabilities. Working knowledge of JavaScript and Service Now development and troubleshooting. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse…