Senior Incident Responder, Global CSIRT

Job Category

Enterprise Technology & Infrastructure

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Salesforce's Computer Security Incident Response Team (CSIRT) provides 24x7x365 security monitoring and rapid incident response across every Salesforce environment, protecting company and customer data from adversaries.

• Investigate and respond to security incidents end to end - triage, containment, eradication, recovery, and post-incident review - taking point on many incidents and supporting Lead Incident Responders on the highest-severity, highest-visibility events.
• Investigate adversary activity, insider threats, and web application attacks across on-premises and multi-cloud environments.
• Contribute to process improvements, playbooks, and automation - including Security Orchestration, Automation, and Response (SOAR) tooling and detection-as-code - that reduce time-to-detect and time-to-respond, and support strategic projects expanding detection and response capabilities.
• Produce clear incident documentation and status updates for technical and non-technical stakeholders, mentor newer incident responders, and support the team's on-call rotation (core hours 10:30 AM-6:30 PM ET, Monday-Friday, with occasional overnight/weekend on-call as needed).

• You have 5+ years in information security, including hands-on operational security monitoring and incident response.
• You can perform host and network forensics across Windows, macOS, and Linux - analyzing file system, memory, process, and network artifacts for indicators of compromise - and have responded to incidents in cloud environments (AWS, Azure, and/or GCP), including familiarity with cloud architectures, CI/CD (continuous integration/continuous delivery) pipelines, and cloud logging/telemetry.
• You've handled high-priority incidents, including insider investigations, adversary activity, and web application attacks, and have a solid, current understanding of the threat landscape - attacker tactics, techniques, and procedures (TTPs), tooling, and hardening best practices - including working knowledge of a framework such as MITRE ATT&CK.
• You communicate clearly in writing and verbally, document incidents effectively, and build trusted relationships with peers inside and outside your team.

• You're developing depth in a specialty - malware analysis, detection engineering, forensics, cloud security, offensive security, or applied AI/ML for security.
• You have prior experience in a 24x7x365 security operations environment, and have improved team capability through automation and tool development.
• You hold relevant certifications: SANS GCIH, GCFA, GCFE, GNFA, GPEN, GREM, or Offensive Security OSCP.
• You have experience applying AI and LLMs to SOC operations - AI-powered tooling, LLM-assisted threat analysis, and AI-driven detection - and a strong understanding of the Salesforce platform and its SaaS offerings.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that means exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status,…