Seller Technology Representative

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

The Seller Engagement Division is seeking a Seller Technology Representative Senior. The Senior works directly with a group of assigned lenders to manage their operational needs dealing with any integrations with Freddie Mac. Additionally, they are responsible for establishing relationships with these lenders to provide responsible lending technology solutions.

The Seller Technology Representative Senior will manage a portfolio of customers inside one of the Division Pods, each of which might span multiple products and/or vendor technologies. This position will directly support the goals and objectives of the division and Freddie Mac.

The Seller Engagement Team is constructed of six pods (geographic state distributions) across two divisions (East and West). A pod supports all the approved lenders in their assigned states. These pods are committed to ensuring Freddie Mac is supporting our clients to maximize their operational efficiency, lower their origination costs, deliver quality loans to Freddie Mac, and maximize technology solutions.

• Maintain in-depth understanding of customer/industry trends and needs, as well as Freddie Mac strategic objectives and technology solution roadmap

• Partner with your POD / Division to facilitate the transition from technology sales to integration

• Conduct detailed process reviews to map, imbed and optimize the assimilation of new tools and functionality into the customer experience and process

• Collaborate with customers and vendors to develop formal implementation plans, including key success metrics and milestones

• Ensure successful system integration testing and verification. Create and/or update system integration specifications, data standards, forms, design documents and test cases

• Collaborate with customers, vendors and internal business partners to ensure product adoption

• Translate learnings and feedback into improvement opportunities for both the technology solutions and integration processes

• Successful delivery against stated objectives (both internal and external/customer)

• Monitor and report on all integration efforts and outcomes

• College Degree or equivalent experience; advanced studies/degree preferred

• 5-7 years of related professional experience

• Primary (lender) mortgage market experience highly preferred

• Prior experience implementing technology solutions with lenders (with lender as customer)

• Detailed understanding of lender mortgage origination process/environment

• Technical knowledge related to technology platforms, infrastructure, and data

• Strong facilitation and project management skills

• Experience implementing mortgage-related technology solutions

• Strong knowledge of Freddie Mac tools and technology solutions

• Strong knowledge of secondary mortgage market fundamentals

• Ability to communicate effectively, written and otherwise, with attention to detail and polish.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive…