Senior Quality Assurance Tester​/Engineer

Job Location:

Remote - Mc Lean, VA 22102, This position is full-time remote and requires candidates hold an active DoD secret clearance.

• Comprehensive Test Strategy & Execution:
  • Collaborate with product, development, and IT teams to understand complex hardware and software requirements, user stories, and acceptance criteria within an Agile framework.
  • Design, develop, and execute detailed test plans, test cases, and test scripts for end-to-end solutions, encompassing hardware, software, and integrated systems.
  • Participate actively in Agile ceremonies (sprint planning, daily stand-ups, backlog refinement, sprint reviews) to ensure quality is embedded throughout the development lifecycle.
• Hardware Testing Expertise:
  • Perform in-depth functional, performance, reliability, and compatibility testing on various hardware asset management functions, workflow and solutions.
• Validate automated and manually maintained data related to hardware assets.
• Software Testing Proficiency:
  • Conduct rigorous functional, regression, integration, system, and user acceptance testing for software asset management functionality, workflow, capabilities and solutions.
  • Identify, analyze, and document defects with clear, concise, and reproducible steps, managing their lifecycle effectively.
  • Ensure software solutions meet performance, security, and usability standards.
• Service Now SAM Pro & HAM Module Testing Specialist:
  • Lead testing efforts specifically for Service Now's Software Asset Management Professional (SAM Pro) module:
    • Validate software discovery, reconciliation processes, license compliance, and optimization recommendations.
    • Test software entitlement management, contract tracking, and financial aspects within SAM Pro.
    • Verify the accuracy of software usage data and reporting capabilities.
  • Lead testing efforts specifically for Service Now's Hardware Asset Management (HAM) module (part of ITAM):
    • Validate the end-to-end lifecycle of hardware assets (e.g., procurement, stockroom management, deployment, refresh, disposal) within HAM.
    • Ensure the accuracy and completeness of hardware asset data (e.g., serial numbers, models, locations, status).
    • Test integration points between HAM and other systems (e.g., procurement, CMDB, discovery tools).
  • Verify the integrity and consistency of data flowing between SAM Pro, HAM, and the CMDB.
  • Test custom workflows, reports, and integrations built upon the Service Now platform related to ITAM.
• Defect Management & Reporting:
  • Utilize defect tracking tools (e.g., Jira, or Service Now ITSM) to log, track, and manage issues.
  • Generate comprehensive test reports, providing clear insights into test progress, defect status, and overall product quality to stakeholders.
• Test Automation (Preferred):
  • Contribute to the development, maintenance, and execution of automated test scripts and frameworks for both hardware and software, where applicable.
  • Integrate automated tests into CI/CD pipelines to support continuous quality.

• Active DoD secret clearance.
• 10+ Years of relevant experience (Bachelor’s degree in applicable field may be substituted for 5 years of experience).
• 5+ years of progressive experience in Quality Assurance or Software/Hardware Testing roles.
• Proven, hands-on experience testing both hardware and software systems, demonstrating an understanding of their complex interdependencies.
• Minimum of 2 years of dedicated experience testing within the Service Now platform, with specific, demonstrable experience in testing:
• Service Now Software Asset Management Professional (SAM Pro) module.
• Service Now Hardware Asset Management (HAM) module (part of ITAM).
• Strong understanding of IT Asset Management (ITAM) principles and best practices.
• Expertise in various testing methodologies (functional, non-functional, integration, system, regression, UAT).
• Demonstrated experience working in an Agile/Scrum development environment.
• Proficiency with test management and defect tracking tools (e.g., Jira, Service Now ITSM).
• Exceptional analytical, problem-solving, and critical thinking skills with a strong attention to detail.
• Excellent communication (written and verbal), presentation, and interpersonal skills, with the ability to articulate complex technical issues clearly.

• Service Now certifications, specifically:
  • Certified Implementation Specialist – Software Asset Management (CIS-SAM)
  • Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
  • Certified System Administrator (CSA)
• ITIL Foundation…