HSM Direct Analyst

HSM Direct Analyst

Duration: 12 months with possible extension

Location:

McLean, VA

• Computer Literacy:
  Needs someone who is computer literate and comfortable navigating systems and tools.

• Time management
• Hospitality / customer-facing experience
• Project management
• Supplier management
• Supply chain
• Procurement
• Microsoft Excel
• Vendor management
• RFQ experience
• Salesforce

• Detail-oriented
• Strong organizational skills
• Ability to juggle multiple tasks
• Comfort working in stressful, fast-paced environments
• Strong follow up discipline
• Customer communication skills

• Quote Management
  • Respond to customer quote requests same day or next day at the latest (if pricing is available).
• Customer Follow-up
  • After sending quotes, follow up with customers:
    • Did you receive it?
    • Are you still interested?
• Order Tracking
  • Track deliveries.
  • Proactively send tracking info to customers.
  • Maintain visibility into shipment statuses.
• General Workload
  • Manage lots of details and keep track of many moving parts.
  • Handle a high volume of follow-ups and status checks.
• Additional Expectations
  • Role is somewhat stressful due to the workload and amount of tracking required.
  • Must be able to collaborate at all levels of the organization.
  • Should handle customer interactions professionally.

2 rounds of 30 minute video interviews

• A strong customer‑first mindset and commitment to service excellence.
• A commitment to learning, quickly gaining familiarity with HSM programs, tools, and initiatives.
• Ability to work across the enterprise with a high degree of diplomacy and collaboration.
• Exceptional communication skills – both written and verbal – with the ability to deliver clear, confident, and professional support.
• Strong problem‑solving and resolution skills.
• Ability to perform well under pressure and effectively balance multiple tasks.
• Strong project/time management and organizational skills.

• One (1) year of customer service‑related experience or one (1) year of hospitality and/or supply chain related experience.
• BA/BS Bachelor's Degree.
• Proficiency with Excel.

• Two (2) years collaborating with suppliers/vendors and properties and/or customers.
• One (1) year of experience purchasing supplies/equipment for the hospitality industry or similar.
• BA/BS Bachelor's Degree in hospitality or supply management.
• Experience with Auto Quotes and/or People Soft.