Manager - Process Management, Capital One

Manager - Process Management, Capital One Travel

Join the fast-growing Capital One Premium Products team, as we launch products and experiences designed for customers at the top of the market. The Process Manager on the Capital One Travel team will drive operational excellence, focusing on building a secure, well-managed environment for a highly innovative and rapidly evolving business.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

As a Process Manager at Capital One, you will join a team dedicated to fostering a well-managed environment that supports growth, innovation, and operational effectiveness within the Travel team. You will drive scale and reduce operational risk by eliminating fragmented, manual workflows through the standardization of documentation and the identification of high‑leverage automation opportunities. From day one, you will have important and exciting responsibilities, collaborating with key stakeholders across the company.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic, fast paced environment are essential to succeeding in this role.

• Well Managed Leader:
  Lead, take ownership and drive initiatives through various forums, approvals and stakeholder requests while continuously driving efficiency and enhancing the processes
• Architect the Target State:
  Own the design and execution of a unified operational framework for key initiatives that support a well managed environment for the Travel team
• Standardize & Automate:
  Eliminate manual fragmentation by standardizing documentation and identifying automation opportunities to reduce operational risk
• Stakeholder Influence:
  Build effective relationships and collaborate with key stakeholders to gain buy in, identify risks and align on collaborative solutions. Have excellent written and verbal communication skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.
• Process Efficiencies:
  Identify ways to enhance efficiency and speed to market while maintaining compliance to standards and regulations. Implement and maintain a structured approach with an eye on transparency and consistency of delivery and prioritization.

• Ability to drive impactful results with complex projects
• Maintain a strategic mindset in all aspects of the work, understanding the big picture of our strategic agenda
• Ability to apply rigor and ensure completion of ad hoc projects varying in size and scope.
• Be highly organized with excellent attention to detail
• Be flexible and results oriented while delivering multiple priorities
• Be comfortable with ambiguity and create structure where none exists
• Possess strong communication skills and ability to interface with all levels of the organization.
• Be a culture leader supporting an inclusive and thriving work environment for all
• Develop deep relationships with key stakeholders and partner teams to gain buy in and push agendas forward
• Strong problem solving and influencing skills

• Bachelor’s Degree or military experience
• At least 3 years of experience in Process Management, Project Management, or Operations
• At least 1 year of experience with Google Suite products