Director of Operations; MES​/HTS

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem‑solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Director of Operations (MES/HTS) to join our growing team.

Job Summary: The Director of Operations (MES/HTS) will play a pivotal role in ensuring the seamless and efficient delivery of services, maintaining compliance with client service level agreements, and driving continuous improvement initiatives to enhance organizational performance. This is a vital, client‑facing, team‑supporting role within the highly effective global team that operates and enhances the Medicaid Management Information System

*** This position is remote***

Responsibilities:

• Coordinates and directs the day‑to‑day Medicaid Management Information System business operations and directly oversees maintenance and operations activities.
• Directs Operations functional teams across the MMIS business and works independent of supervision.
• Provides highly strategic direction across multiple programs. Works independent of supervision.
• Oversees programs with a typical team size of 35 resources with an annual budget and oversees direct reports within the operations.
• Oversees compliance to Service Level Agreements, includes monitoring and tracking client specific SLAs to ensure SLAs are met. If an SLA is not met, works with teams on corrective actions to prevent missing SLAs in the future.
• Works closely with subcontractors and vendors and provides input for subcontractor and vendor contracts.
• Leads key management decisions working closely with senior management.
• Fosters and demonstrates thought leadership in improving operations and collaborates with systems in identifying improvements.
• Develops relevant metrics for the Operations function and uses metrics as a basis for communication and continuous improvement.
• Provides support in transformation and change‑management initiatives as they pertain to the Operations team and to Acentra Health's overall business strategy and objectives.
• Demonstrates advanced knowledge of operations methodologies, best practices, and procedures; and applies them to projects to ensure that Operations team objectives are achieved.
• Interfaces with senior management and can be called upon to provide industry best practices.
• Provides input to management for the operations functional team budgets.
• Synthesizes many perspectives or conflicting ideas to arrive at a recommended path forward.
• Partners with clients and analyzes issues and problems from the client perspective.
• Keeps abreast of new technology and market developments.
• Adheres to Acentra Health standards and processes.
• Recruits and evaluates highly skilled, motivated leaders and individual contributors, and recommends potential new hire resources to meet client commitments in alignment with project objectives.
• Closely coordinates with Operations Leaders accountable for Change Requests, Project Management, Application System Analysis, Software Quality Assurance, Enterprise Information Services, Delivery Services, and the Enterprise Program Management Office.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of responsibilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary.

Required Qualifications:

• Requires a bachelor's degree and 10+ years of relevant experience, including 5+ years of operations leadership experience at large complex organizations,…