Director - Operations, Supply Chain Solutions; Hybrid

Director - Operations, Supply Chain Solutions (Hybrid)

Capital One’s U.S. Card Supply Chain Solutions (SCS) is seeking a Director of Operations to lead our card production and personalization organization. In this role, you will lead a team of high-performing leaders and collaborate with exceptionally talented peers within and outside of SCS; additionally, you will manage a global supplier network and execute a strategic roadmap to modernize our end-to-end supply chain.

We are looking for a strategic leader and thought partner with deep industry expertise, strong people management skills, and a proven ability to drive operational excellence and stakeholder alignment within a complex, dynamic environment.

• Ensure consistent, high-quality service delivery from global supply chain partners and suppliers. Develop and implement a performance management strategy that appropriately recognizes performance wins and opportunities.
• Partner cross-functionally with Line of Business leaders and stakeholders to provide strategic and tactical thought partnership, drive results, ensure transparency into supplier performance, align goals and expectations, and provide a roadmap for key operational intent delivery.
• Serve as the Industry and Subject Matter Expert on the end-to-end card production and personalization process.
• Demonstrate leadership at scale: lead, mentor, and guide approximately 4 direct reports, and serve as a leader of leaders for roughly 20‑25 skip‑level reports and associates across multiple geographies, fostering an environment that brings out the best in every team member.

• Drive exceptional performance and operational efficiency while ensuring full adherence to risk, regulatory, and legal standards, including the development of robust business continuity plans.
• Monitor internal and industry trends to measure effectiveness. Proactively identify and mitigate potential risks related to supply disruptions, geopolitical factors, or changes in market conditions.
• Manage relationships with third‑party suppliers, ensuring contractual obligations are met.
• Collaborate with internal partners to take appropriate action where necessary to address performance or contractual misses.
• Distill high‑level strategic intent into tactical requirements, implementation plans, and execution for process efficiency.
• Maintain a deep understanding of specific operations and represent the voice of that operation to business partners.

• Partner closely with Line of Business leaders to integrate Supply Chain Solutions into their objectives via: (1) Intent delivery and operational readiness; (2) Servicing strategy development; and (3) Influencing their product roadmap through insights and listening.
• Design strategic programs and initiatives, partnering with project and product teams to integrate designs and develop processes that track progress, identify and address issues.
• Lead high‑impact transformation initiatives and change management contributing to the overall outcomes, definition, scoping, design, and delivery.

• Build and manage strong, trusted relationships with supplier partners and stakeholders across the organization.
• Create and deliver presentations to senior leadership, guiding and influencing key discussions and decisions.
• Share insights and point of view on overall supplier performance to help shape future strategy.
• Identify new drivers of efficiency and continue to influence innovation and transformation in a complex dynamic environment.
• Provide input to key leadership in support of contract negotiations and renewals.

• Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth.
• Lead, mentor, and develop a diverse team of exempt and non‑exempt associates across multiple locations, demonstrating strong people leadership skills.
• Recognize opportunities to optimize organizational structure and quickly implement well‑managed strategies for maximum efficiencies.

• Creating, establishing, and managing communications…