Senior Process Manager

Overview

As a Senior Process Manager in the Centralized Team, you will be working with the Agency Finance Deal Teams and Centralized offshore teams to support loan Originations and related processes. As a Senior Process Manager, you will:

• Proactively manage the third-party report process including obtaining bids, engagement, drafting site inspection memos and scheduling site inspections, tracking status and due dates
• Manage cost accounting summaries, track vendor invoices and ensure timely payment
• Maintain loan system of record (Salesforce) to support Underwriting and Closing activities
• Manage and deliver loan documents and data to Agencies
• Execute tasks and responsibilities in compliance to Bank and Agency regulations and guidelines
• Support various Compliance and Audit reviews including providing responses to data needs, process walkthroughs, issue remediation and designing new controls and documentation
• Support identification of processes that are good candidates for standardization, digitization or automation and helping design new processes
• Lead projects from start to finish including scoping, coordination with stakeholders, planning and tracking status
• Support oversight of processes assigned to offshore team by building a good understanding of their responsibilities and helping them navigate competing priorities
• Support vendor management functions and ensure they are compliant with the Agency guidelines

• Create, update, and maintain procedures & job aids related to the Centralized Team’s functions
• Provide updates / support to stakeholders in the absence of supervisor to ensure a continuous flow of work

• Bachelor’s Degree or military experience
• At least 3 years of experience in Process, Program or Project Management

• 4+ years of experience in Process, Program or Project Management
• 4+ years of banking experience working in loan administrative function
• Fluency in either Microsoft Office or Google Suite
• Excellent business writing and verbal communication skills
• Ability to work independently as well as collaboratively in a team environment
• Advanced degree or certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Salaries are for candidates hired to work within the stated locations and reflect the amount Capital One is willing to pay at the time of posting. Salaries for part-time roles will be prorated based on the agreed hours.

• Charlotte, NC: $80,800 - $92,200 for Sr. Process Manager
• McLean, VA: $88,800 - $101,300 for Sr. Process Manager
• Plano, TX: $80,800 - $92,200 for Sr. Process Manager
• Richmond, VA: $80,800 - $92,200 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range of that location, and the actual salary offered will be reflected in the offer letter. This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Learn more on the Capital One Careers website. Eligibility varies based on status and level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in accordance with applicable laws. Capital One promotes a drug-free workplace and will consider qualified applicants with criminal histories in a manner consistent with applicable laws.

If you require accommodation during the application process, please contact Capital One Recruiting. All information provided will be treated confidentially.