Director, Consumer Center of Excellence

Director, Consumer Center of Excellence Compliance & Ethics (C&E) is looking for a leader to oversee key initiatives within the Compliance Fair and Responsible Banking (FRB) team, enhancing governance and oversight of the Compliance Management Program (CMP).

• Play a key role in designing and delivering initiatives to enhance the existing Compliance Management Program.
• Collaborate with our stakeholder community (e.g., General Compliance Advisory & Testing, Enterprise Risk Management, other IRM groups, Audit, business risk offices, front line process owners) to enhance governance practices.
• Leverage data and analytics to inform outcomes and proactively identify opportunities for improvement.
• Collaborate with cross‑functional teams to accomplish shared objectives.
• Anticipate, identify, and escalate problems early, proposing mitigations.
• Provide strategic program leadership, driving alignment in a matrixed, highly complex regulated environment.
• Design, develop, and manage risk‑management focused project plans in a dynamic environment, revising as needed.

• Bachelor’s Degree or relevant military experience.
• At least 8 years of experience in compliance, risk management, legal, or audit.
• At least 5 years of process, project, or program management experience.
• At least 4 years of people management experience.

• Master’s Degree or Juris Doctor.
• Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP).
• 7+ years of experience in financial services.
• Experience designing and implementing compliance management programs.
• Expertise in consumer protection laws (e.g., FCRA, SCRA).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Chicago, IL: $187,300 - $213,700 for Director, Compliance
McLean, VA: $206,000 - $235,100 for Director, Compliance
Richmond, VA: $187,300 - $213,700 for Director, Compliance
Riverwoods, IL: $187,300 - $213,700 for Director, Compliance

Eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well‑being.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.