Director, Project Manager, Debit Products

Director, Project Manager, Debit Products

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, guided by shared values and a culture that brings diverse perspectives together.

As a Director, Project Manager for Debit Products, you will oversee PULSE's product lifecycle, portfolio governance, and portfolio risk across complex business and technology programs. You will manage end-to-end portfolio management functions, including intake, prioritization, capacity planning, portfolio health monitoring, dependency management, and executive reporting. You will provide leadership to a team of portfolio managers and lead cross‑functional partnerships with product, technology, operations, compliance, legal, and risk stakeholders.

• Lead product governance by establishing and maintaining governance frameworks, decision‑making structures, operational controls, and standardized processes that support products from ideation through implementation, sustainment, and retirement.
• Provide strategic oversight of portfolio risk management, including the identification, assessment, mitigation, monitoring, escalation, and reporting of product risks across the PULSE portfolios.
• Maintain direct oversight of portfolio management tools, governance workflow platforms, reporting solutions and a team to support them; drive portfolio insights through metric transparency, governance controls, approvals, and operational reporting.
• Lead process improvement and automation initiatives to enhance portfolio visibility, operational efficiency, data quality, and governance effectiveness.
• Drive the oversight and management of all risk‑related activities, including prioritization and building of new controls to ensure a resilient business environment.
• Design and manage rigorous project plans to inventory and maintain L2 documentation, ensuring all processes are documented and current.
• Serve as the primary point of contact for audits and exams, interfacing with Product Managers to manage events and documentation needs as they arise.
• Partner with Transaction Processing leaders to inventory current‑state risks and events; establish internal and external forums to align the organization’s Well Managed state with the Enterprise Payments Organization and GPN Leadership.
• Provide strategic thought partnership to the TP Leadership Team to influence critical investments and commitments.
• Demonstrate a proven track record of managing work in dynamic, complex environments, particularly in risk management and process documentation.
• Exhibit outstanding influencing skills to drive prioritization of controls and investments across the TP Leadership Team.
• Display a passion for coaching a team of associates to become subject matter experts aligned with specific technical towers.
• Communicate effectively as the primary point of contact for audits and high‑level forums with GPN and Enterprise partners.

• Bachelor’s Degree or Military experience
• At least 5 Years of Project Management experience
• At least 3 Years of People Management experience

• Master’s / MBA degree
• At least 6 years of Project Management experience
• At least 4 years of People Management experience
• PMP, Lean, Agile or Six Sigma certification

Salary ranges:

• Houston, TX: $187,300 – $213,700
• McLean, VA: $206,000 – $235,100
• Riverwoods, IL: $187,300 – $213,700

This role is also eligible to earn performance‑based incentive compensation, including cash bonuses and long‑term incentives.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Capital One is an equal‑opportunity employer committed to non‑discrimination in compliance with applicable federal, state, and local laws. We promote a drug‑free workplace and consider qualified applicants with a criminal history in accordance with applicable laws.