Service Level Manager

Service Level Manager

On our team, you will play a critical role in planning, monitoring, and controlling all management and technical activities to deliver the overall program and individual projects on schedule, on budget, and with the highest quality. As a Service Level Manager, you will be responsible for defining and implementing the metrics gathering process for the program and using the metrics to ensure service delivery meets customer performance requirements.

• 8+ years of experience evaluating Service Level Agreements (SLAs) and how best to measure those requirements against stated service specification goals
• 5+ years of experience in Service Level management
• 3+ years of experience in enterprise operations management
• 3+ years of experience in vendor or third‑party service management
• 3+ years of experience automating measurement and reporting of performance metrics
• Secret clearance
• Bachelor’s degree

• Ability to work across task areas to achieve mission success
• Possession of excellent leadership and team management skills
• Possession of excellent customer or cross‑functional stakeholder management skills, including a service mindset
• PMP Certification

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;
Secret clearance is required.

Salary at Booz Allen is determined by various factors, including location, education, knowledge, skills, competencies, experience, and contract‑specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $ (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package. This posting will close within 90 days from the Posting Date.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well‑being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. You can learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.