Strategic Leader, Servicing Strategy & Operations
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-07-02
Listing for:
Information Technology Senior Management Forum
Full Time
position Listed on 2026-07-02
Job specializations:
-
Management
Operations Management, Project & Program Management, General Management
Job Description & How to Apply Below
Capital One is seeking a Sr. Director, Head of Servicing Strategy & Operations to lead its customer support ecosystem in McLean, VA. The ideal candidate will have extensive experience in operations, be a transformative leader, and possess product and technology fluency.
Responsibilities include defining the servicing strategy, improving the customer experience, and championing technology and data solutions. A Bachelor's Degree and significant experience in operations are required.
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