Enterprise Payments Manager, Strategic Intent & Change Management - Hybrid

Enterprise Payments Manager, Strategic Intent & Change Management

Hybrid: 3 days per week in office, remaining days remote.

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people.

We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Program Manager for the Enterprise Payments Program Management Office (PMO), you will manage the Strategic Intent and Change Management function. This function is responsible for driving the successful execution of our highest-priority initiatives through managing the prioritization, planning, and reporting of these initiatives. You will collaborate closely with business leaders to develop and track strategic prioritization and planning frameworks.

Additionally, you will oversee the change management process to ensure operational readiness and mitigate risk impacts associated with delivering strategic intent.

• Execute planning and prioritization processes for key leaders and stakeholders that are efficient, thorough, and comprehensive across the Enterprise Payments Organization.
• Lead a high‑performing team of project and process managers to deliver business‑critical strategic and cross‑functional initiatives and processes for the Enterprise Payments organization.
• Drive the execution of resource capacity planning exercises for Enterprise Payments in close collaboration with key business partners.
• Manage large‑scale change management processes to ensure operational readiness and mitigate organizational risk.
• Demonstrate strong communication skills; the role requires conveying plans, points of view, and tradeoffs both in writing and orally.
• Manage a large group of stakeholders that includes product, technology, operations, risk, compliance and strategy.
• Track organizational priorities against KPIs/OKRs, ensuring progress is tracked accurately and efficiently, and exercise strong judgment around escalation of issues requiring attention.
• Leverage problem‑solving and influencing skills to drive complex planning strategies while providing strategic direction to key partners.
• Own reporting and escalation structure including inputs to MBRs, risk forums, portfolio reviews, and newsletters.
• Leverage AI capabilities to create process efficiencies.
• Successful track record of thriving in a fast‑paced, dynamic environment; previous consulting experience is a plus.

This role is hybrid; you will be expected to spend three days per week working in the office and the remainder of the week working virtually.

• High School Diploma, GED, or Equivalent Certification.
• At least 3 years of project management, product management or program management experience.
• At least 3 years of people leadership experience.
• At least 3 years of managing stakeholders across business functions.
• At least 2 years of experience using Google Suite or Microsoft Office.

• Bachelor’s Degree or Military Experience.
• PMP, Lean, Agile or Six Sigma certification.
• At least 5 years of people leadership experience.
• At least 8 years of project or program management experience.
• At least 3 years of banking payments experience.
• At least 5 years of experience supporting, partnering and interacting with internal and external stakeholders.
• At least 2 years of product or tech experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• McLean, VA: $151,900 – $173,400 for Manager, Project Management
• Richmond, VA: $138,100 – $157,700 for Manager, Project Management
• Wilmington, DE: $138,100 – $157,700 for Manager, Project Management

Capital One offers a…