Manager, Managed Services Operations Engineering

Manager, Managed Services Operations Engineering

Location(s):
McLean, US, ;
Betzdorf, LU, L-6815.

The Manager, Managed Services Operations Engineering is responsible for leading the Operations Engineering function for SES Managed Services with a primary focus on MEO-based operations, supporting services delivered across different customer verticals. This role provides technical and operational leadership for services in life, ensuring service stability, resilience and continuous improvement within a global environment. The role acts as the primary Operations Engineering point of contact for managed services, leading complex cross‑functional escalations and strengthening operational maturity.

• Provide operational engineering leadership for managed services with strong emphasis on MEO operations, ensuring SLA adherence and operational readiness.
• Act as primary point of contact for complex incidents and lead cross‑functional resolution across Operations, Engineering, Service Assurance and external partners.
• Own operational engineering aspects of managed services and drive continuous improvement, focusing on service stability, resilience, and reduction of recurring issues.
• Ensure strong documentation, runbooks and effective knowledge transfer to NOCs, strengthening operational capability and service understanding across Managed Services Operations.
• Partner with cross‑functional teams to resolve complex issues and contribute to continuous service improvement initiatives, ensuring operational insights and requirements are incorporated into service evolution.
• Mentor and develop Operations Engineering SMEs, foster technical expertise, continuous learning, and strong team engagement within a high‑performance environment.

• Leadership & Strategic execution:
  Strong strategic mindset with the ability to translate business goals into operational execution. Demonstrated capability to lead in high‑pressure, fast‑paced, 24/7 operational environments. Ability to instill a culture of performance, accountability and continuous improvement.
• Technical Proficiency:
  Strong expertise in satellite communications, including MEO operations, VSAT platforms, and service architecture. Solid understanding of Linux/Unix environments and operational tooling within complex service ecosystems.
• Customer‑Focused:
  Advocates for customer needs, service quality and SLA adherence. Ensures rapid, clear communication and professional management of customer escalations.
• Crisis & Incident Management:
  Calm, decisive leadership during major incidents. Skilled in driving service restoration and long‑term prevention strategies.
• Team
  
  Collaboration:
  
  Fosters teamwork and collaboration by ensuring effective communication with peers during shifts.
• Collaboration & Stakeholder Management:
  Excellent communication skills with the ability to build trust and alignment across departments and engage effectively with senior.
• Organizational Skills & Documentation:
  Highly organized with meticulous attention to detail, ensuring accurate documentation and prioritization of tasks in a dynamic, fast‑paced environment.

• 10+ years of experience in operations engineering, managed services, or network/service operations environments.
• Strong experience in MEO operations, including operational support of live satellite‑based services.
• Solid knowledge of Satcom technologies and architecture.
• Proven experience with VSAT platforms and associated systems.
• Strong working knowledge of Linux/Unix environments.
• Proven experience working within ITIL‑based frameworks, particularly Incident, Problem, and Change Management.
• Experience leading complex operational issues and cross‑functional technical escalations in a 24/7 environment.
• Strong analytical, problem‑solving, and communication skills.

• Bachelor's degree in Computer Science, Telecommunications, Engineering, or a related field.
• Relevant industry certifications in satellite communications, networking, or service management.
• Experience with operational tooling, monitoring platforms, and automation to improve service efficiency.
• Proven ability to drive operational…