Service Delivery Manager

Responsibilities

Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high‑visibility customer in McLean, VA. The SDM will support the customer across several task areas, overseeing delivery execution and providing strategic direction to task leads to drive operational excellence across all service areas. This role is central to customer satisfaction, employee engagement, and continuous improvement throughout the life of the contract.

Key Responsibilities of this role include:

• Leadership and Oversight
  • Leading and managing multiple task leads with the goal of creating high-performance teams that enable mission success;
  • Translating program objectives into actionable plans for the delivery teams that align with contractual requirements and client expectations
• Service Performance and Delivery Management
  • Monitoring and managing service performance, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality targets across all tasks;
  • Championing operational reviews, root cause analysis, and continuous improvement initiatives;
  • Overseeing the resolution of high-impact incidents, systemic issues, and delivery challenges
• Customer and Stakeholder Engagement
  • Acting as a key interface with customer leadership on all matters relating to service execution and performance;
  • Participating in customer-facing meetings, executive briefings, and strategic planning sessions;
  • Driving collaboration and transparency with customer counterparts as well as subcontractor teammates
• Program Integration and Risk Management
  • Ensuring consistent execution across task areas while maintaining enterprise-wide standards;
  • Proactively identifying risks and developing mitigation strategies to prevent service disruptions and/or performance shortfalls;
  • Supporting contract compliance, auditing, and reporting requirements
• Financial and Resource Management
  • Supporting the program manager in resource planning, labor mix optimization, and financial forecasting;
  • Leading the requirements request process by developing, submitting, and executing solutions for customer work change orders;
  • Tracking labor costs, productivity, and resource utilization to achieve desired outcomes, and identifying and implementing efficiency opportunities

Required Qualifications

• Current TS/SCI clearance with polygraph;
• 12+ years of relevant leadership experience managing individual contributors as well as front-line managers;
• Experience providing direct support to the Intelligence Community, federal civilian organizations, and/or law enforcement entities;
• Demonstrated success leading and managing large-scale service contracts comprised of 100+ team members;
• Proven ability to oversee diverse technical and business functions simultaneously;
• Strong interpersonal and executive communication skills with the ability to tailor information to meet diverse stakeholder needs;
• Desire and willingness to act as a mentor, helping others to strengthen their technical and/or leadership acumen and grow within the organization

Desired Qualifications

• Bachelor’s degree or higher in business, cybersecurity, intelligence analysis or related fields;
• Active Project Management Professional (PMP) or equivalent project/program management certification;
• Experience supporting national-level customers;
• Experience working in the customer’s operational environment;
• Experience with a variety of contract types including Fixed Price, Cost Plus, and Cost Reimbursable contracts;
• Working knowledge of Federal Acquisition Regulations (FAR)

Peraton is a next‑generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and…