Principal Project Manager, Horizontal Operations, Enterprise Learning

Principal Project Manager, Horizontal Operations, Enterprise Learning

Capital One’s Enterprise Learning & Development (L&D) team is seeking a Principal Project Manager to drive process optimization, well‑managed delivery, and project management across various horizontal functions (budget, vendor, and risk management).

As part of the Horizontal Operations team, this person will support budget, risk management, and vendor operations functions, create and maintain key artifacts (process documents, socialization decks, budget trackers, year‑over‑year forecasts), and serve as the L&D team’s lead point of contact for their functional area. They will also serve as a strategic consultant across L&D to assist the team in planning future program budget needs, triaging risk issues, and leading ongoing socialization and educational efforts.

• A skilled project manager who maintains meticulous agendas and process documentation, and is adept at managing multiple priorities effectively.
• An effective communicator, showcasing strong written and verbal communication and an ability to influence partners and leadership through formulating analytics and insights that tell a compelling story.
• A solutions‑oriented problem solver who anticipates emerging needs and operational vulnerabilities, raises issues and proposes solutions proactively, and has a proven ability to bring structure to ambiguity.
• A proactive team player who actively shares best practices, identifies efficiencies and potential issues, and fully participates in team ceremonies.

• Partnering with teams across L&D to ensure accurate and efficient action (monthly, quarterly, annual budget planning, incident management).
• Consulting with partners such as Finance and HR’s Business Risk Office, maintaining clear lines of communication and building forecasting and proactive mitigation actions.
• Preparing monthly business review reporting for learning leadership (budget spend and forecast updates, headcount and open roles tracking, risk incidents and controls metrics) ensuring data integrity.
• Communicating accurate and relevant financial, risk, and third‑party vendor information that empowers program manager and learning leader decision making.
• Forecasting future budget needs through balancing business objectives with financial realities.
• Building and delivering ongoing socialization plans to increase awareness of L&D’s budget, risk management, and third‑party vendor roadmap, including owning socialization of upcoming initiatives with the L&D leadership team.
• Serving as a peer leader across the L&D team, ensuring that horizontal operations initiatives are delivered on‑time and with high quality.

• Proven ability to navigate across a large organization to drive change and influence on‑time deliverables across multiple job families.
• Openness to diverse viewpoints and perspectives to drive consensus on solutions that align with the organization’s strategic priorities.
• Ability to work with minimal oversight, delivering high‑quality results on time.
• Detail‑ and process‑oriented, able to manage several projects and initiatives at once with supportive direction and an ability to adapt to change quickly.

• Bachelor’s Degree or military experience.
• At least 3 years of experience in project, process, program or quality management.
• At least 1 year of experience working in risk management, budget and financial management, or consulting spaces.

• 1+ years of Finance or Risk Event management experience.
• 3+ years of experience managing multiple projects concurrently in an autonomous environment.
• 3+ years of operations management, horizontal delivery, or financial analysis experience.
• Business Process Management or Project Management certification.

At this time,…